Forward-Deployed Engineer

Binti builds software for state and county government agencies focusing on reinventing social services. We started in child welfare with the mission of helping every child have a safe loving and stable family. To date weve helped approve more than 100000 families to foster or adopt and we support over 49% of the nations child welfare system. We have expanded our product offerings in child welfare moving more to the root of the problem helping families stay together and avoid separation and are now expanding horizontally across other areas in social services.

Binti is a for-profit mission-driven software company based in San Francisco CA. Investors include Founders Fund First Round Capital Kapor Capital and others. Were a team of 90 people and growing quickly. We care about creating a workplace where everyone feels welcome and can bring their full self to work. We have a huge ambitious vision to rewire government to be more effective in expanding opportunities for people around the world and we are looking for mission-driven high-empathy high-performance and low-ego team members to join us on our exciting journey towards that vision.

OVERVIEW OF ROLE

Were looking for technically sharp customer-focused engineers who are excited to work directly with our partners to design and deliver integrations that unlock the full value of the Binti platform. As a Forward Deployed Engineer and part of the Integrations Engineering team youll take ownership of high-impact externally-facing technical projects from on-site discovery and architecture sessions to live co-development and ongoing support. Strong candidates combine deep engineering experience with excellent communication skills a service mindset and the ability to thrive in dynamic ambiguous environments.

LOCATION

Binti is headquartered in San Francisco California and we have a great office by Salesforce Park in San Francisco where our team comes Mondays & Thursdays. We have also opened a satellite office on Lake Union in Seattle. We are also open to remote for the right candidate.

A big part of this position will be directly supporting our customers in their integration journey and thus this job is up to 50% travel. Opportunities to go on-site with our customers will include design and discovery sessions co-development work and technical onboarding.

WHAT YOU WILL DO

• Participate in discovery and architecture sessions with customers to ensure that integrations are designed to support our customers needs best leverage the Binti platform and be performant secure and scalable.

• Lead co-development sessions with our customers development teams working side-by-side with them in person or virtually to provide them live support and consulting as they integrate with the Binti platform and APIs.

• Develop relationships with our customers technical teams with the goal of becoming a trusted partner who they can lean on for support and assistance.

• Provide integration technical support to our customers answering questions providing consultative advice and helping them debug their integrations.

• Collaborate with the rest of the Binti Integrations Team to develop improvements and bug fixes for the Binti RESTful APIs connectors and integration tools.

• Assist other teams at Binti like Program Management Customer Support and Sales by answering questions about our integration capabilities and our projects with customers and by keeping them apprised of how our customers are using our products and when and where they need help.

• Synthesize and deliver product feedback in order to allow us to use it to improve Bintis modules and integration capabilities.

• Champion security and privacy including looking for ways to make it easier to safeguard HIPAA compliance for sensitive data and incorporate security best practices.

SAMPLE PROJECTS

• Meet on-site with a new customer to understand how Binti will fit into their workflow and information architecture and then use that knowledge to design an integration using Bintis APIs or connectors that meets their needs.

• Pair closely with our Program Management Office (PMO) team to launch our biggest statewide enterprise customers

• Collaborate side-by-side virtually or in-person with a customer who is integrating with Binti providing them live support during co-development.

• Work with the other members of the Integration Engineering Team to develop new API endpoints connectors or other integration tools.

• Respond to questions and support requests from customers with existing integrations to debug triage and fix issues that are discovered post-launch.

WHO YOU ARE

• You have at least 3 years of professional software engineering experience preferably in a customer-facing role like integrations engineer consultant or similar.

• You have a strong startup mindset: comfortable with ambiguity balancing risks and building MVPs that are iterated upon.

• Youre familiar with legacy systems (even better in the government context) and the difficulties and tradeoffs that come with working with them.

• You have the ability to architect build and maintain distributed integrated systems.

• Youre comfortable with APIs data pipelines (ETL) enterprise data warehouses (EDW) and all their friends.

• You have the experience and ability to effectively project manage your own work and your own time.

• You excel at collaboration with cross-functional partners in product program management sales and more.

WHAT WE LOVE ABOUT YOU

• Youre energized by working with customers to solve real-world problems not just closing out engineering tickets.

• You have the ability to visualize how a big software system like ours works but also think about how it interacts at the edges with our customers software systems

• You have a history of not only shipping code and products but also making customers happy

• You have excellent verbal written and interpersonal communication skills

• Youre experienced and confident with Ruby/Ruby on Rails but also comfortable in other programming languages like Python C# Java etc.

• Youre a quick learner who is motivated by up-leveling their skills and taking on new challenges

• Youre interested in the boundless possibilities of Gen AI interest with experience and judgement in that area being a big plus.

Please note that at this time Binti is only able to accommodate candidates who are authorized to work in the US without sponsorship.

Final selected candidates who receive a conditional offer of employment may be required to undergo a background and reference check which could include verification of employment and education criminal history review and where applicable fingerprinting.

BENEFITS & PERKS

• An above-market compensation package (salary equity)

• Excellent medical dental vision and life insurance - 99% of insurance premiums covered for you your dependents

• Flexible vacation time to promote a healthy work-life blend

• 13 paid holidays; 11 federally observed holidays (including Juneteenth) plus Election Day and the day after Thanksgiving

• 16 weeks of paid parental bonding leave for the arrival of a newborn or newly placed infant

• Sick/mental health time separate from vacation days (accrue up to a cap of 80 hours)

• 4 weeks of sabbatical after 4 years of service at the company

• 401k Commuter benefits FSA and DCFSA

• $5000 annual bonus for employees who volunteer as a CASA (court-appointed special advocates)

• $2500 annual reimbursement for ongoing learning and development with opportunities to attend trainings/conferences on-site speaker series and lunch and learns

• $300 reimbursement for initial office setup

• $50 a month effective work reimbursement to cover internet electricity office setup costs or lunch/snacks with coworkers

• Paid jury duty

At Binti we celebrate having a diverse team and believe our differences make us stronger. Binti is proud to be an equal-opportunity workplace and is an equal-opportunity employer. We welcome all qualified applicants to apply without regard to race color religion gender sexual orientation age national origin disability or protected Veteran status.

Required Experience:

IC