Shop Foreman (Ford)

Location: Cerritos CA (On site) Type: Full Time Salary Range: $100000 - $150000 Bonuses

Norm Reeves Ford is seeking an experienced motivated and hands-onShop Foremanto lead one of the highest-volume Ford service departments in California. This position is responsible for leading technicians maximizing shop productivity improving repair quality ensuring Ford warranty compliance and supporting the Service Team in delivering an exceptional customer experience.

The ideal candidate is not just a great technicianthey are a proven leader who develops people solves problems and drives results.

For immediate consideration please email

Minimum Qualification

• Five or more years of Ford dealership technician experience.
• Current Ford Senior Master Technician certification required.
• Strong diagnostic and electrical troubleshooting skills.
• Extensive experience with FDRS IDS PTS Workshop Manual OASIS and Ford warranty procedures.
• Valid drivers license with a clean driving record.
• Ability to lead coach and motivate technicians.
• Excellent communication and organizational skills.
• Ability to prioritize work in a fast-paced high-volume environment.

What Youll Be Responsible For

• Lead coach and develop a team of Ford technicians.
• Monitor technician productivity efficiency and repair quality daily.
• Assist technicians with advanced diagnostics and difficult repairs.
• Work closely with Dispatch to balance workloads and maximize shop productivity.
• Manage aging repair orders and reduce shop WIP.
• Improve Fix Right the First Time (FRFT) and reduce comebacks.
• Maintain compliance with Ford warranty requirements including SPW LTIS SSSC engine and transmission approvals.
• Monitor Multi-Point Inspection (MPI) completion photo and video compliance.
• Conduct regular one-on-one coaching meetings with technicians.
• Track technician STARS training and certification progress.
• Support and develop Apprentice Technicians through their training program.
• Communicate effectively with Service Advisors Warranty Administrators Dispatch and Management.
• Maintain a safe organized and productive shop environment.

What Were Looking For

• Leads by example every day.
• Holds technicians accountable while earning their respect.
• Can teach and develop technicians at every skill level.
• Communicates professionally with technicians advisors and management.
• Makes sound decisions under pressure.
• Takes ownership of shop performance.
• Creates a culture of teamwork accountability and continuous improvement

Why Join Norm Reeves Ford

• High-volume Ford dealership with a strong customer base.
• Modern equipment and factory diagnostic tools.
• Ongoing Ford training and leadership development.
• Competitive compensation with a performance-based bonus plan.
• Opportunity to lead a high-performing team and make a measurable impact on shop success