Food Service Operations Manager

Food Service Operations ManagerWho are we:For more than 50 years SSA has partnered with cultural attractions to design the hospitality experience journey freeing our partners to remain bring together admissions culinary and retail with innovation and human connection to shape a seamless guest focus is on people innovation and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality the foundation of how we serve our partners and their Title: Food Service Operations ManagerReports to: General ManagerResponsibilitiesShow dynamic leadership ability and motivate staff to exceed expectations of the customer and our your departments team is set with the operation in mind: hire & recruit for new talent integrate new team members supervise assigned personnel evaluate performance develop coach issue documentation and manage employee & develops departments leadership team pushing for innovative performance leadership through positive coaching and food service training and integration of all staff according to the onsite handbook and set expectations by your a clean safe and organized work knowledgeable of and manages in accordance with applicable local state and federal directly with Executive Chef on execution of food programs quality and daily a close relationship with the clients staff to ensure a positive working and demonstrate a complete understanding of company policies and the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Set expectations for department under EXTRA Guest all cash handling procedures are in effect at all times. Troubleshoot and maintain POS functionality for daily operation or as implement and drive operational systems processes and policies in support of organizations mission business needs client & SSA an active role in upcoming season planning for food concepts equipment needs and operational for the day to day functions of all food services and programs. With specific focus to front of house with Executive Chef on established maintenance scheduled in conjunction with manufacturers instructions for all equipment provides safety training in lifting carrying hazardous material control chemical control and basic first the maintenance and repairs of facility and Director of Food Service Operations in all operational functions of the Food Department; inclusive of inventory process as set by business standard. Process invoices so that all vendors are paid within overall consistency and high quality across the various operations; plan menus based on such factors as market trends customer preferences and nutritional SSAfety training(s) completed with all staff upon guests needs quickly and efficiently as well as resolve complaints quality and facility department financial forecasts information flow and management business processes and organization planning. Manages merchandising for consistency impulse sales and driving per invoices to office team ensuring smooth communication so that all vendors are paid within payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage on-call shifts appropriate staff levels in accordance with budget and business precedent to achieve Sales Per Cap & Controllable an inclusive & supportive approach at the Unit. Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as SSA / Unit in driving community effort through hiring efforts engagement activities and focus on opportunities of giving other tasks as deemed RequirementsStrong interpersonal and communication skills including the ability to articulate to our client General Manager and HQ personnel. Proven leadership skills with an understanding of the importance of team building/development while fostering partnerships. Exceptional problem solving/decision making skills combined with the ability to be organized. Demonstrates financial management merchandising analytical planning and leadership skills. Demonstrates the ability to remain flexible in a fast-paced knowledge and skill level for basic office functions. Physical ability to stand for extended periods and to move and handle boxes (35lbs) as necessary to operation which entails lifting and perform all functions as set forth to work varied hours/days including nights weekends and holidays as BelongingPromote an inclusive & supportive approach within the Brand team with networking continuing at all on removing barriers and empowering growth and opportunity for team members at all by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving ExperienceTwo years Operations Manager experience dependent on sales more years experience may be or Food Handling education backgrounds eligible must by 18 or is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)Compensation and BenefitsFull-Time Exempt$75 monthly cell phone stipendFlex Time Off: no accruals; employees are encouraged to schedule time off as needed within business Dental Vision Life Insurance and other voluntary benefits for you and your family; employee premiums in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Short-Term Disability and Long-Term Disability employer sponsored; scaled-salary pay following submission and approval of leaveParental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave based on the birthing Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons including Parental Bonding and your familys serious medical to 5 days Paid Bereavement LeaveOn-Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts where applicablePaid sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by include: Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island Washington D.C. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked up to 40 hours per year as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Time.