Food & Beverage Floor Manager

Position Summary

The Food & Beverage Floor Manager is responsible for overseeing and directing the day-to-day operations of multiple food and beverage outlets ensuring exceptional service operational efficiency guest satisfaction and financial performance. This position provides hands-on leadership develops and coaches colleagues and partners with the Restaurant General Manager and other hotel leaders to achieve operational and business objectives.

Key Responsibilities

• Operations Management: Oversee and direct the efficient day-to-day operations of Café by Emeril Delmonico Steakhouse and the Lobby Bar ensuring consistent execution of operational procedures service standards and quality expectations
• Service Excellence: Lead the delivery of distinctive personalized and consistent service that reflects the standards of a luxury hospitality environment
• Employee Engagement & Leadership: Foster a positive and collaborative work environment where colleagues feel valued engaged and empowered. Lead by example and promote a culture of accountability recognition and teamwork
• Revenue & Labor Management: Maximize revenue and profitability while effectively managing labor and other operating expenses. Monitor business levels and labor requirements to optimize staffing and ensure productivity goals are achieved across each outlet
• Service Improvement: Identify opportunities to improve service and operational performance through observation testing analysis and implementation of corrective action and targeted training
• Operational Standards: Ensure all front- and back-of-house areas consistently meet established standards for cleanliness organization setup supplies equipment and overall presentation
• Guest Experience & Feedback: Monitor guest feedback and service trends identify opportunities for improvement and implement solutions that enhance the overall guest experience and product offering
• Training & Development: Ensure colleagues are properly trained in operational procedures service standards and safety requirements. Address performance gaps through coaching on-the-job training and ongoing development
• Regulatory Compliance: Ensure compliance with all applicable liquor laws health and safety regulations corporate standards and hotel policies and procedures. Promote a safe working environment and ensure colleagues understand and consistently follow required standards
• Maintenance & Inventory: Establish and maintain effective schedules for cleaning maintenance repairs equipment care and restocking to ensure operational readiness across all outlets
• Wine Program: Partner with the Sommelier to enhance and promote the wine program identify opportunities to drive wine sales and communicate progress and initiatives to the Food & Beverage Leadership
• Cross-Functional Collaboration: Partner with the Restaurant General Manager and other hotel departments to support daily operational strategies communicate priorities and ensure alignment across the operation
• Operational Flexibility: Maintain flexibility to work mid- and late-night shifts based on business levels and operational needs
• Additional Responsibilities: Perform other duties and responsibilities as assigned by the General Manager or Director of Food & Beverage

Qualifications :

Qualifications

• Proven leadership experience within a luxury 5-star hotel or comparable high-end hospitality environment
• Minimum of 3 years of management experience preferably in a Food & Beverage Manager or similar leadership role
• Previous experience overseeing multiple restaurants bars and/or Food & Beverage outlets is essential
• Bachelors degree in hospitality management Business Administration or a related field preferred
• Strong leadership and communication skills with a demonstrated ability to develop high-performing teams
• Proven ability to manage operational efficiency guest satisfaction revenue generation and labor costs
• Strong understanding of luxury service standards Food & Beverage operations and financial performance
• Ability to work on a flexible schedule including evenings weekends holidays and late-night operations as required

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time