Floral Manager

The Floral Manager is responsible for leading all aspects of the Floral Department to ensure exceptional customer service product quality visual merchandising excellence sales growth profitability and team development. This position oversees daily department operations manages inventory and shrink creates attractive floral displays coordinates special orders and develops a high-performing team that delivers an outstanding shopping experience.

• Oversee the daily operations of the Floral Department.
• Ensure department standards for cleanliness organization safety and product quality are consistently maintained.
• Execute company programs seasonal events and promotional initiatives.
• Maintain department readiness with appropriate inventory levels and attractive merchandise presentation.
• Monitor department performance and implement operational improvements as needed.

• Deliver and promote exceptional customer service throughout the department.
• Assist customers with floral selections custom arrangements special orders and event planning needs.
• Resolve customer concerns promptly and professionally.
• Build customer relationships that drive loyalty and repeat business.
• Ensure associates provide knowledgeable friendly and efficient service.

• Design and maintain visually appealing displays that enhance the shopping experience and drive sales.
• Execute seasonal holiday and promotional merchandising plans.
• Ensure all products are properly priced signed and displayed according to company standards.
• Monitor sales trends and adjust merchandise displays to maximize opportunities.
• Coordinate custom floral arrangements and special event orders.

• Manage inventory levels to support sales and minimize waste.
• Order floral products supplies plants and seasonal merchandise based on sales trends and business needs.
• Monitor product rotation and freshness to reduce shrink.
• Conduct inventory counts and maintain accurate records.
• Identify opportunities to improve inventory management and operational efficiency.

• Ensure all floral products meet company standards for quality and presentation.
• Monitor flower conditioning watering trimming storage and care practices.
• Remove damaged wilted or unsellable merchandise promptly.
• Maintain proper cooler temperatures and handling procedures.
• Ensure freshness standards are consistently achieved.

• Recruit train coach and develop Floral Department associates.
• Provide ongoing performance feedback and accountability.
• Create schedules that align labor resources with business demands.
• Foster teamwork engagement and a positive working environment.
• Support succession planning and career development opportunities.

• Manage labor expenses and department operating costs.
• Monitor sales shrink profit and productivity metrics.
• Develop action plans to improve department performance.
• Achieve department sales and profitability goals.
• Identify opportunities to increase efficiency and drive growth.

• Ensure compliance with all company policies safety procedures and operational standards.
• Promote safe work practices and proper equipment usage.
• Maintain a clean and hazard-free work environment.
• Ensure associates are trained on department procedures and safety requirements.

• High school diploma or equivalent required.
• Previous floral merchandising retail or related experience preferred.
• Prior leadership or supervisory experience preferred.
• Knowledge of floral products floral design techniques plant care and merchandising practices.
• Strong communication organizational and customer service skills.
• Ability to lead and motivate a team in a fast-paced environment.
• Basic computer scheduling and reporting skills.

• Ability to stand and walk for extended periods.
• Frequent lifting carrying pushing and pulling of floral products and supplies up to company standards.
• Ability to work in refrigerated environments.
• Frequent bending reaching kneeling and repetitive hand movements.
• Ability to safely operate floral tools and department equipment.

• Leadership
• Customer Focus
• Team Development
• Creativity & Visual Merchandising
• Inventory Management
• Product Quality Management
• Financial Acumen
• Operational Excellence
• Communication
• Problem Solving
• Accountability
• Results Orientation

The Floral Manager plays a vital role in providing customers with fresh high-quality floral products while creating attractive displays driving department sales developing associates and ensuring operational excellence that contributes to overall store success.