Floor Supervisor Table Games

OVERVIEW:

Under the direction of the Director -Table Games Shift & Pit Manager positions is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for monitoring and supervising an area of a pit consisting of one or more games to assure the delivery of Customer Service standards while maintaining the integrity of the games.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Creates an atmosphere that induces guests to make Hard Rock Hotel & Casino Sacramento at Fire Mountain their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.

Offering the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play

Responsible for knowing all policies & procedures of the specific table game he/she is supervising.

Maintaining a work environment that is safe professional friendly and conducive to a high level of productivity & performance as well as morale.

Works diligently to support the Hard Rock culture and team philosophy throughout the property.

Acts as a role model to all employees and always presents oneself as a credit to Hard Rock and encourages other team members to do the same.

Promotes positive public relations and creates an enjoyable atmosphere for all customers.

Amicably resolves customer related problems in a fast-paced environment.

Ensures the protection of customers rewards and credit lines.

Complies with all departmental and Company Policies including Hard Rocks business ethics guidelines.

Complies with all regulatory requirements.

Maintains confidentiality of all Hard Rock trade secrets and proprietary information including business processes customer lists marketing plans and any other confidential information.

Creates and ensures a fun-filled entertaining and exciting environment.

Responsible for cleaning and sanitizing work and public spaces.

Other duties as assigned.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Three years table games experience required. Two years in a Dual-Rated management level capacity or above is preferred. Must be knowledgeable in all primary casino games and most secondary games.

ADDITIONAL REQUIREMENTS: (Licenses Certifications Testing etc):

Must obtain and maintain valid licenses / certifications per Federal State and Gaming regulations.

Prior experience in the Gaming industry strongly preferred.

Prior experience in Tribal Gaming preferred.

Prior experience opening new properties/outlets preferred.

Must be at least twenty-one (21) years of age.

WORK ENVIRONMENT:

While performing the duties of this job the employee is frequently required to stand; walk; use hands talk or hear. The employee must very infrequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close distance color and peripheral vision depth perception and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

The Casino environment is hectic fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including but not limited to secondhand smoke excessive noise and constant exposure to general public.

Must be able to communicate effectively with guests in English specific to position duties and responsibilities.

Required Experience:

Manager