Flight Operations Manager

We are seeking a Flight Operations Manager to coordinate J.S. Helds enterprise drone program. This role will help establish a scalable and well-governed operating environment by improving visibility into the fleet supporting pilot and regulatory requirements administering technology and vendor relationships and enabling consistent billing and reporting practices.

The ideal candidate combines strong program-management and operational skills with practical knowledge of commercial drone operations. This role partners across Practices Operations Finance Legal Information Technology and the firms pilot community. It provides enterprise coordination and does not have direct report pilots.

Job Responsibilities

Program Management and Governance

• Coordinate the enterprise drone program and maintain visibility into drone assets pilots certifications utilization and flight activity.
• Develop and maintain SOPs (Standard Operating Procedures) training practical policies procedures records and controls that support consistent operations across the firm.
• Track program performance and provide concise reporting on utilization compliance billing risks and implementation progress.
• Entrepreneurial mindset towards continued refinement of Fleet Management and new revenue opportunities.

Fleet Operations and Compliance

• Coordinate drone inventory registration assignment maintenance insurance and retirement activities.
• Monitor applicable FAA requirements pilot credentials renewals authorizations and recordkeeping obligations; escalate specialized matters to the appropriate internal or external experts.
• Support risk assessments incident reporting corrective actions and periodic compliance reviews.

Billing and Business Support

• Partner with Finance and practice operations to establish consistent and transparent drone billing and documentation practices.
• Help connect flight activity to the appropriate project or engagement and maintain records needed for invoicing audit and client questions.
• Monitor billing adoption and exceptions and report on drone activity billings recoveries costs and program economics.

Technology and Vendor Management

• Lead requirements definition RFP support evaluation and implementation of a drone fleet-management platform subject to the firms approval and investment governance processes.
• Administer the selected platform including data standards user access workflow design data quality vendor performance and enhancement priorities.
• Coordinate relationships with drone technology equipment training and compliance vendors in accordance with firm policies.

Cross-Functional Coordination

• Partner with practice leaders pilots and corporate functions to support adoption resolve issues and align program priorities.
• Coordinate pilot onboarding training certification tracking and program communications.
• Serve as the central point of coordination for program questions and route technical legal regulatory safety or accounting matters to the appropriate subject matter expert.

Qualifications :

Qualifications

Required Qualifications

• Bachelors degree or equivalent combination of education and relevant experience.
• Five or more years of experience in program management operations fleet or asset management compliance administration field operations or a related discipline.
• Practical knowledge of commercial drone operations and applicable FAA requirements.
• Experience implementing standardized processes across multiple teams locations or business units.
• Experience selecting implementing or administering an operational fleet asset compliance or workflow technology platform.
• Strong analytical reporting organizational and stakeholder-management skills.
• FAA Part 107 Remote Pilot Certificate
• Clear written and verbal communication skills sound judgment and the ability to manage multiple workstreams without relying on direct reporting authority.

Preferred Qualifications

• Experience supporting a multi-location drone aviation field-services equipment-management or other regulated operational program.
• Experience with drone fleet-management platforms flight-log systems or asset-management solutions.
• Experience supporting billing cost recovery project accounting or client documentation in a professional services environment.
• Familiarity with commercial insurance schedules FAA waivers or authorizations and specialized drone operating environments.
• Project management safety management process improvement or change management certification or training.

Physical and Mental Job Qualifications

• Ability to work at a computer and review operational regulatory and financial information for extended periods.
• Ability to communicate effectively with geographically dispersed stakeholders and manage multiple priorities and deadlines.
• Ability to travel occasionally and access field or equipment-storage locations when needed.
• Ability to safely handle or move typical small-drone equipment and cases with reasonable accommodation as applicable.
• Occasional work outside standard business hours may be required to support operational needs.

Additional Information :

Some of the Benefits We Have Include 

J.S. Held understands all our employees are people and sometimes life needs flexibility. We work to always provide an environment that best supports and suits our teams needs. 

• Our flexible work environment allows employees to work remotely when needed 
• Flexible Time Off policy 
• Medical Dental and Vision Insurance 
• 401k Match 
• Commuter Benefit 

A reasonable estimate of the salary range for this role is $ offered salary range is based on a wide array of factors including but not limitedto skillsetexperience training location scope of role management responsibility etc. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice. 

By submitting your application you acknowledge that you have read theJ.S. Held Online Privacy Noticeand hereby freely and unambiguously give informed consent to the collection processing use and storage of your personal information as required and described therein. California residents can click here to learn more about the personal information we collect and here to learn about additional privacy rights that may be available.  

Please explore what were all about at. 

EEO and Job Accommodations 

We embrace diversity and our commitment to building a team and environment that fosters professional and personal enrichment is unwavering. We are greater when we are equal! 

J.S. Held is an equal opportunity employer that is committed to hiring a diverse workforce. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. 

If you are an individual with a disability and would like to request for a reasonable accommodation please email and include Applicant Accommodation within the subject line with your request and contact information. 

Remote Work :

Yes

Employment Type :

Full-time