FLEX Senior Manager Quality Assurance Test Lead, Business Process Validation

This is a temporary position.

The FLEX Senior Manager Test Lead - Business Process Validation will lead Business Process Validation testing for enterprise technology initiatives at Marriott International. This role helps ensure solutions are ready to support business processes operational workflows system integrations and the guest customer and associate experience.

The FLEX Senior Manager Test Lead - Business Process Validation will partner with product technology business operations design engineering quality assurance and release teams to support consistent testing practices effective governance and clear readiness decisions across complex initiatives.

This position plays a key role in strengthening BPV planning execution governance and reporting so enterprise initiatives can move forward with confidence transparency and measurable quality outcomes.

• Bachelors degree in Information Technology Computer Science Business Administration Engineering Hospitality Technology or a related field; or equivalent practical experience including 10 years of relevant work experience in QA BPV software testing or enterprise technology management .
• 6 years of experience in QA BPV software testing test management or enterprise technology delivery.
• 1 year of experience leading QA teams BPV teams testing workstreams or cross-functional validation efforts.
• Experience managing complex end-to-end testing across integrated systems business processes and release cycles.
• Experience developing test strategies governance routines quality metrics and defect management processes.
• Experience working with product engineering business operations release management and executive stakeholders.
• Experience with Agile Scrum SAFe or similar delivery frameworks.
• Strong understanding of QA engineering test strategy traceability defect lifecycle management and release readiness.
• Ability to support large-scale test governance with clear ownership metrics reporting escalation paths and dependency management.
• Experience identifying documenting prioritizing and resolving defects using tools such as Jira.
• Ability to analyze test coverage defect trends blocker impact and delivery risk.
• Ability to communicate technical and operational issues clearly for leadership and cross-functional stakeholders.
• Strong cross-functional leadership stakeholder influence accountability and delivery focus.
• Knowledge of CI/CD quality practices test automation frameworks regression testing and scalable validation approaches.
• Strong knowledge of SDLC STLC Agile Scrum SAFe and DevOps methodologies.
• Advanced experience with Power BI Tableau Excel Jira dashboards or similar reporting tools.
• Experience collaborating with distributed onshore and offshore testing teams across business technology QA and operations.

Preferred

• Hospitality industry or hotel operations experience.
• Understanding of Business Process Validation methods including process decomposition L4 process mapping scenario design variation banks and persona-based testing.
• Familiarity with enterprise platforms such as Salesforce ServiceNow Workday Oracle SAP PMS POS CRM Loyalty finance procurement and hospitality operations systems.
• Certified Scrum Master SAFe Agilist or SAFe Practitioner certification.
• Experience with AI-assisted test automation or QE transformation initiatives.

BPV Test Strategy & Execution Leadership:

• Lead BPV test strategy and execution for complex enterprise initiatives validating end-to-end business processes across systems teams and workflows.
• Define testing scope objectives entry and exit criteria coverage expectations and execution plans in partnership with business product technology QA and deployment teams.
• Oversee readiness activities including scenario design script validation data readiness environment access persona-based provisioning dependency tracking and execution planning.
• Align testing activities to release milestones PI Planning commitments project timelines and enterprise delivery priorities.

Quality Governance & Risk Management:

• Apply quality assurance best practices to strengthen test design coverage traceability defect prevention and product quality.
• Maintain quality metrics that provide visibility into execution health defect trends blocker resolution risk exposure and release readiness.
• Support governance routines that make testing status risks blockers decisions dependencies and escalations clear and actionable.

Defect Management & Resolution:

• Lead defect management across BPV scope to ensure defects are documented prioritized triaged assigned retested and closed.
• Partner with product engineering QA and business teams to assess severity business impact root cause and release implications.
• Maintain accurate defect data in tools such as Jira to support transparency trend analysis and leadership reporting.

Cross-Functional Collaboration:

• Partner with business operations product owners engineering QA release management and technology leadership to align priorities and resolve blockers.
• Translate process validation needs into clear testing expectations quality requirements and operational impacts.
• Build alignment across teams to improve testing efficiency quality outcomes and shared accountability.

Process Improvement & Operating Model Maturity:

• Promote modern Agile and product development practices to continuously improve BPV activities and deliverables.
• Strengthen stakeholder confidence through streamlined predictable engagement models.
• Track success metrics and increase release confidence through comprehensive end-to-end testing that supports high-quality releases and user experiences.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.