FLEX Senior Manager, Resiliency & Recoverability

This is a temporary position.

The assignment duration is through August 30 2027.

JOBSUMMARY

The FLEX Senior Manager Resiliency & Recoverability is responsible for leading the planning coordination execution governance and continuous improvement of Marriotts enterprise recovery exercise and recoverability program. This role serves as a key leader in validating the organizations ability to recover critical technology services and applications from disruptive events while strengthening overall operational resilience.

The position partners across Global Technology Cybersecurity Infrastructure Engineering Product Service Operations Risk Compliance and business stakeholders to support recovery planning and recovery readiness strategies coordinate enterprise-scale recovery exercises assess recovery readiness identify capability gaps and drive corrective actions. The Senior Manager is responsible for ensuring recovery capabilities are tested measured and continuously improved through governance reporting risk management and recovery assurance activities.

Success in this role is achieved through program leadership stakeholder engagement governance and coordination across technology teams rather than direct ownership of technical recovery engineering activities.

Due to the nature of resiliency and recoverability activities this role is expected to support planned recovery exercises and when needed live recovery events. This may require occasional availability outside of standard business hours. Periodic travel may be required to support recovery exercises planning sessions operational activities or partner sites.

CANDIDATEPROFILE

EducationandExperience

Required

• 7 years of experience in disaster recovery operational resiliency business continuity technology governance technology risk management program management or related disciplines.
• 5 years of leadership experience managing complex enterprise programs operational processes governance functions or cross-functional initiatives.
• Bachelors degree or equivalent combination of education and experience.
• Experience planning coordinating and leading enterprise-scale disaster recovery exercises recovery testing activities or resiliency validation programs.
• Experience coordinating recovery resilience or operational readiness activities across multiple technology domains and stakeholder groups.
• Experience developing executive communications governance reporting and program-level presentations for senior leadership.
• Demonstrated ability to influence stakeholders and drive outcomes in a highly matrixed environment.
• Strong written verbal facilitation and presentation skills.

Preferred

• Experience leading enterprise resiliency recoverability disaster recovery or operational resilience programs in a global organization.
• Working knowledge of enterprise technology environments including infrastructure cloud services applications and operational platforms sufficient to facilitate recovery planning testing and stakeholder coordination.
• Experience leading and facilitating enterprise recovery exercises technology recovery testing programs and tabletop simulations.
• Experience developing recoverability governance frameworks readiness assessments recovery metrics KPIs KRIs and maturity models.
• Knowledge of technology risk management audit compliance and regulatory requirements related to business continuity and disaster recovery.
• Experience managing corrective action programs risk remediation efforts and continuous improvement initiatives.
• Understanding of application dependency mapping recovery objectives service restoration strategies and operational resilience practices.
• Familiarity with IT service management and technology governance frameworks.
• ITIL v4 certification or equivalent industry certification preferred.

COREWORKACTIVITIES

Recovery Exercise Program Leadership

• Leads the enterprise recovery exercise program including strategy planning scheduling execution governance and reporting.
• Plans coordinates and facilitates disaster recovery exercises recovery simulations failover testing technical recovery validations and tabletop exercises.
• Develops and manages exercise plans objectives schedules stakeholder engagement activities and execution milestones while coordinating participation across technology business and vendor teams. Serves as the central program lead during recovery exercises facilitating execution activities issue resolution communication escalation management and decision-making.
• Maintains the enterprise recovery testing roadmap annual exercise calendar program milestones and key deliverables.
• Develops executive communications governance materials program reporting after-action reviews and stakeholder updates that support enterprise recoverability objectives. Facilitates lessons learned reviews and drives improvements based on exercise outcomes and testing results.
• Oversees the identification tracking reporting and closure of corrective actions resulting from recovery testing and resiliency assessments.
• Presents recovery exercise results readiness assessments risks and recommendations to senior leadership and governance forums.

Recovery Readiness Governance & Assurance

• Leads the development implementation and continuous improvement of enterprise recoverability standards methodologies and governance processes.
• Partners with technology teams to understand document and assess recovery capabilities for critical applications services and technology platforms.
• Conducts recoverability assessments to evaluate recovery readiness identify capability gaps and recommend improvement opportunities.
• Provides governance and oversight for recovery testing activities to ensure alignment with enterprise standards and recovery objectives.
• Establishes and maintains program metrics readiness assessments executive reporting dashboards KPIs KRIs and maturity measures used to evaluate enterprise recoverability. Advises technology leadership on recovery requirements recovery strategies dependency management and resiliency best practices.
• Maintains visibility into enterprise recovery capabilities and provides recommendations to strengthen operational resilience and recoverability.
• Coordinates governance forums and stakeholder reviews to drive accountability decision-making and program execution.

Risk Management Compliance & Continuous Improvement

• Identifies assesses and tracks program risks issues dependencies corrective actions and remediation activities impacting enterprise recoverability. Partners with Risk Compliance Internal Audit Information Security and technology stakeholders to support governance audit and regulatory requirements.
• Oversees the collection validation and management of recovery testing evidence audit artifacts and supporting documentation.
• Monitors program effectiveness through metrics testing results and readiness assessments to identify opportunities for improvement.
• Drives corrective action programs and continuous improvement initiatives designed to increase recovery effectiveness and organizational resilience.
• Evaluates emerging technologies operational changes and business priorities to assess impacts on recovery readiness.
• Promotes a culture of preparedness accountability resilience and continuous improvement across Global Technology.
• Builds strong partnerships across technology and business organizations to support enterprise resiliency objectives.
• Oversees the prioritization tracking and resolution of recovery readiness initiatives and improvement efforts through established governance processes.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.