FLEX Senior Manager, Operational Performance

This is a temporary position.

The assignment duration is through December 31 2026.

JOB SUMMARY

The Senior Manager Operational Performance serves as a project-based leader responsible for the redesign implementation and transition of Marriott Bonvoys Operational Performance Framework in support of Digital and Technology Transformation (DTT) initiatives and upcoming platform modernization efforts. This role is dedicated to a strategic transformation program focused on assessing and refreshing existing operational performance controls governance routines monitoring practices reporting capabilities and risk management processes to align with the future-state Marriott Bonvoy technology ecosystem. The position will lead the design and implementation of a scalable operational performance model that supports evolving loyalty capabilities across Earn Redeem Member Benefits Reimbursement and related program operations.

Upon successful completion and approval of the initiative all governance routines reporting processes operational controls and supporting documentation will transition to the appropriate business-as-usual operational teams for ongoing execution and management. As a result this role is intended as a project-based position with responsibility ending upon delivery implementation and transition of the Operational Performance Framework.

Key project deliverables include:

• Assessment and redesign of operational performance controls impacted by DTT and platform changes.
• Development and implementation of future-state governance monitoring reporting and escalation frameworks.
• Establishment of operational health management processes and performance reporting capabilities.
• Creation of issue management control management and business continuity practices required to support the future-state ecosystem.
• Documentation of processes operating procedures governance routines and stakeholder accountabilities to enable long-term sustainment.

CANDIDATE PROFILE

Education and Experience

Required

• 5 years experience in the hospitality industry
• 2 years of experience managing and defining transformational strategies for business units
• 4-year degree from an accredited university in Business Administration Hospitality Management or related major

Preferred

• Experience in highly matrixed organizations working across both product-led and operations-driven models
• Strong stakeholder management and influence skills with ability to align competing priorities into a clear executable roadmap

CORE WORK ACTIVITIES

• Partner with business technology finance and operations teams to identify operational risks gaps and improvement opportunities.
• Design and implement monitoring reporting and control frameworks that strengthen operational health and program integrity.
• Evaluate the operational impact of new technologies business processes and transformation initiatives.
• Develop project plans timelines milestones and risk mitigation strategies for assigned initiatives.
• Create and maintain operational process documentation governance models controls and business requirements.
• Analyze operational performance data and stakeholder feedback to identify trends root causes and improvement opportunities.
• Develop executive presentations status updates and recommendations for senior leaders and key stakeholders.
• Facilitate cross-functional working sessions and governance forums to drive alignment and decision-making.
• Support operational readiness testing and implementation planning for major program and technology deployments.
• Serve as a subject matter resource on operational performance controls and Marriott Bonvoy business processes.
• Lead multiple concurrent projects while effectively managing changing priorities and stakeholder needs.
• Drive continuous improvement efforts that enhance member experience operational performance and program health.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.