FLEX Manager, Property ResApp Product Support

This is a temporary position.

CANDIDATE PROFILE

The Manager Property ResApp Product Support will focus on core defects resolution and documentation required to support up-to-date L&D courses Job Aids and Knowledge Articles. This role with partner with Global Technology (GT) to focus on maintaining ResApp stability through defect awareness documentation of known issues and workarounds and comprehensive testing across ResApp Non-Connected and Past Stays addition this role will further support DTT by partnering with the Business Transformation Office (BTO) to communicate issues impacting properties and validate Property Task Lists for deployment waves. This role will support ServiceNow (SNOW) escalations and audits in addition to creating support templates.

Education and Experience

Required

• 4-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major
• 4 years relevant experience in reservation sales or revenue management lodging/hospitality industry experience across multiple brands strategic planning or a related discipline

Preferred

• 3 years experience working in MARSHA HPP MarRFP and preferably EMPOWER Reservations
• 2 years experience in reservations related disciplines working directly with Full Service/Lifestyle/Luxury brands

CORE WORK ACTIVITIES

• Support execution and readiness of reservation system product releases including agile releases of shop & book loyalty and booking path enhancements
• Manage defect awareness testing and cross-functional release coordination
• Advocate for Property/GXP users to prioritize enhancements defect resolution and system capability improvements with Global Technology partners
• Partner with GXP Global Technology to identify and prioritize fixes for Non-Connected and Past Stay capabilities
• Track manage and resolve technology and business process gaps through defect triage testing and follow-through
• Lead or support design testing and rollout of new reservation system capabilities and business processes
• Provide recommendations to improve property reservation sales processes and programs
• Maintain and update training and support materials (job aids L&D content knowledge articles support templates) to drive adoption
• Partner with Learning Development and Delivery teams to ensure effective training development delivery and sustainment
• Support change management and communication strategies to ensure a consistent global field experience
• Coordinate and streamline communications related to connected systems solutions and known gaps
• Serve as system SME supporting product release communications and business process impacts
• Partner with Continent Leadership (Operations Sales Revenue Management) to align on plans deliverables and issue resolution
• Provide regular status updates and reporting to Reservation Product and Revenue Management leadership
• Collaborate with Continent SNOW and Discipline teams to understand product usage and operational impacts
• Schedule and support Office Hours and sustainment activities with region and discipline partners
• Manage assigned work and projects delivering results accurately and on time
• Analyze data and insights to solve problems and recommend optimal solutions
• Prepare reports presentations and executive-ready updates as needed
• Provide technical expertise and functional knowledge to stakeholders inside and outside the department
• Stay current on systems processes and technologies and apply new knowledge effectively
• Communicate clearly and professionally with leaders peers and partners while managing time and priorities effectively

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.