FLEX Manager, HR Technology (Talent Development & Associate Engagement)

JOB SUMMARY

Short-term FLEX role providing operational support to the Talent Development & Associate Engagement HR Technology team. This position focuses on two primary areas:(1)resolving escalated learning platform support tickets and(2)migrating WhatFix in-tool-support content to Knowledge Base articles. The role requires a hands-on detail-oriented contributor who can quickly ramp up and deliver independently.

CANDIDATE PROFILE

Education and Experience

• Bachelors degree or equivalent experience in HR Information Systems Business Administration or related field

• 3 years of experience in HR technology learning platforms or enterprise system support

Core Competencies:

• Strong problem-solving skills with attention to detail and accuracy

• Customer service orientation with clear written and verbal communication

• Process-oriented mindset with ability to manage multiple priorities

• Collaborative approach and ability to work across teams and stakeholders

Preferred Experience:

• Background in learning platforms (Axonify) or employee-facing HR technology (Oracle HCM)

• Experience with ticketing systems (e.g. ServiceNow) and escalation workflows

• Knowledge management content migration or technical writing experience

CORE WORK ACTIVITIES

Escalated Ticket Resolution

• Troubleshoot and resolve escalated Learning support tickets in a timely manner

• Provide advanced user support and guidance on platform features and functionality

• Coordinate with technical teams and stakeholders on complex issue resolution

• Identify trends in escalated tickets and recommend process improvements

WhatFix-to-Knowledge Base Content Migration

• Review existing WhatFix in-tool-support content and assess migration needs

• Author and format Knowledge Base articles aligned to team documentation standards

• Validate migrated content for accuracy completeness and usability

• Maintain organized tracking of migration progress and deliverables