FLEX Manager, Customer Onboarding

Marriott International is seeking a FLEX Manager Customer Onboarding to join our Procurement Operations team. Procurement Operations is responsible for leading core functions such as governance vendor support technology reporting and management of revenues and receivables.

The FLEX Manager oversees the technical onboarding of new customers onto Procurement Services technology platforms gathering critical data about the users items suppliers and programs in scope building supplier/customer relationships in reporting and systems and ensuring accurate system setup across different platforms. The role focuses on facilitating validating and optimizing the technical onboarding processes to support a seamless customer transition on to Procurement Services technology. The FLEX Manager also provides troubleshooting support to resolve any ongoing issues.

Required Experiences

• 3 years of experience working in a Procurement function or in a function providing technical support to customers
• Experience using or supporting Procure-to-Pay platforms

Key Responsibilities

• Lead end-to-end onboarding of new customers into the Procurement Services program including technology and reporting
• Conduct onboarding meetings and product demos to socialize the Procurement Services program to potential suppliers and customers
• Capture customer feedback and analyze insights and feedback to help enhance future iterations of the program
• Build and maintain strong supplier and customer relationships by driving a smooth seamless transition into the program
• Troubleshoot and resolve ongoing issues while continuously optimizing implementation processes to improve efficiency and overall customer experience.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.