FLEX Manager Quality Assurance, Business Process Validation

This is a temporary position.

JOBSUMMARY

The FLEX Manager Business Process Validation (BPV) supports enterprise technology initiatives by coordinating BPV planning execution measurement and governance. This role helps ensure testing is well-planned effectively managed and aligned to high-quality releases operational readiness and business outcomes.

The FLEX Manager Business Process Validation executes day-to-day BPV operations including Agile ceremonies testing readiness planning defect management metrics reporting governance support and execution coordination. The role partners with BPV leadership product technology quality engineering business operations and release teams to drive transparency accountability and alignment across the testing lifecycle.

This position strengthens BPV execution by ensuring teams are ready to test defects are actively managed metrics are actionable and stakeholders have clear visibility into progress risks and release readiness.

CANDIDATEPROFILE

EducationandExperience

Required

• Bachelors degree in Information Technology Computer Science Business Administration Engineering Hospitality Technology or a related field; or equivalent practical experience including 6 years of relevant work experience in BPV software testing QA project coordination or technology delivery
• 4 years of experience in BPV software testing QA testing coordination project management or enterprise technology delivery.
• Experience supporting the software testing lifecycle including scenario design scripting execution validation and closure.
• Experience facilitating Agile ceremonies within Scrum SAFe or similar delivery frameworks.
• Experience coordinating testing readiness defect triage metrics reporting and release readiness across multiple initiatives.
• Experience partnering with cross-functional business product engineering QA operations and release teams.
• Experience supporting enterprise software implementations and integrated system testing activities.

Preferred

• Background in hospitality industry or hotel operations.
• Familiarity with BPV methodologies including scenario creation process validation variation management and persona-based testing.
• Ability to apply automation best practices to improve testing efficiency repeatability and quality outcomes.
• Exposure to enterprise platforms such as Salesforce ServiceNow Workday Oracle SAP PMS POS CRM loyalty finance procurement or hospitality operations systems.
• Certified Scrum Master (CSM) SAFe Practitioner SAFe Agilist or related Agile certification.
• Exposure to test automation initiatives quality engineering transformations or AI-assisted testing capabilities.
• Experience collaborating with globally distributed onshore and offshore delivery teams.

Skills:

• Strong knowledge of SDLC STLC Agile Scrum SAFe DevOps defect management and release readiness practices.
• Skilled in facilitating Agile ceremonies and driving execution accountability across multiple stakeholders.
• Skilled in tracking testing metrics quality indicators execution progress risks dependencies and release readiness.
• Strong analytical capability to interpret testing data identify trends and communicate actionable insights to stakeholders and leadership.
• Organize work effectively across competing priorities timelines stakeholders and delivery dependencies.
• Communicate clearly through written updates verbal briefings presentations and executive-level status reporting.
• Solve problems proactively in fast-paced cross-functional delivery environments.

Key Tools & Technologies:

• Leverage Jira Jira dashboards workflow management and related defect tracking tools to manage testing activity and quality visibility.
• Develop reporting and insights using Smartsheet Power BI Tableau Excel and other data visualization tools.

COREWORKACTIVITIES

Agile Delivery & BPV Coordination

• Facilitate BPV Agile ceremonies including sprint planning backlog refinement daily stand-ups retrospectives defect triage and execution reviews.
• Coordinate testing activities across business product engineering quality engineering and operational stakeholders to support delivery commitments.
• Manage testing backlogs and priorities to ensure readiness activities and execution milestones remain on track.
• Track dependencies action items risks and blockers and drive resolution through cross-functional collaboration.
• Support PI Planning release planning and execution readiness activities across multiple initiatives.

Testing Readiness Management

• Lead readiness activities to ensure teams have the information access environments data and resources needed for successful test execution.
• Coordinate scenario reviews script validation persona provisioning environment readiness business engagement and test scheduling activities.
• Identify and escalate readiness gaps dependencies and risks that may impact execution timelines.
• Confirm entry criteria are met before execution begins and support exit readiness assessments before release decisions.
• Maintain readiness status and governance updates for stakeholders and leadership.

Metrics Reporting & Governance

• Develop and maintain BPV testing metrics dashboards scorecards and reporting solutions.
• Track execution progress test coverage defect status readiness indicators blocker resolution and release health.
• Prepare operational and executive status reporting that highlights quality risks dependencies and testing performance.
• Support governance reviews with actionable insights trends and recommendations.

Defect Management & Quality Oversight

• Manage day-to-day defect activities across BPV initiatives including identification documentation assignment retesting validation and closure.
• Standardize and reinforce defect documentation practices across squads and partner teams.
• Facilitate defect triage meetings and partner with product engineering QA and business teams to prioritize resolution efforts.
• Analyze defect trends recurring issues root causes and business impacts to improve overall quality outcomes.
• Maintain defect data integrity in Jira and related tracking systems with support for defect logging during test execution as needed.

Cross-Functional Collaboration

• Partner with product owners engineering quality engineering business stakeholders release management and technology leadership.
• Communicate testing readiness risks defects dependencies and execution progress to stakeholders at all levels.
• Build strong working relationships that promote accountability transparency and continuous improvement.
• Support issue resolution efforts and facilitate collaboration across distributed onshore and offshore teams.

Continuous Improvement & Operational Excellence

• Identify opportunities to improve BPV processes governance routines reporting and execution practices.
• Promote Agile Lean and quality-focused delivery practices across testing teams.
• Standardize metrics reporting readiness assessments and defect management processes where appropriate.
• Contribute to the maturity of BPV operating models tools and methodologies to improve delivery efficiency and release confidence.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.