FLEX Director Technology Asset Fulfillment

This is a temporary position.

The Director Technology Asset Fulfillment is a strategic leadership role within the Technology Asset Management (TAM) organization responsible for integrating TAM governance into enterprise procurement transformation and establishing a procurement-first operating model for technology fulfillment.

This role ensures all hardware and software acquisitions are executed through a procurement-aligned asset-aware framework where asset records entitlements ownership and critical metadata are established at the point of request and procurement.

The Director will lead the design and standardization of end-to-end request and fulfillment processes enabling seamless integration across Procurement ITSM CMDB HAM and SAM platforms. This includes accountability for fulfillment governance request catalog strategy SLA performance inventory visibility and end-user experiencewhile ensuring compliance financial accuracy and audit readiness.

This position serves as the critical bridge between procurement strategy and fulfillment execution ensuring every transaction results in a governed traceable and compliant technology asset.

Key Responsibilities

• Procurement-Aligned TAM Integration

o Represent TAM in enterprise procurement transformation initiatives ensuring alignment with a procurement-first asset management model.

o Define and implement a standardized intake model capturing asset contract and ownership data at the point of request.

o Drive integration between Procurement platforms (CLM P2P ERP) and ServiceNow (SAM Pro HAM Pro CMDB).

• Fulfillment Governance & Standardization

o Establish and enforce global standards across request approval procurement fulfillment and asset creation processes.

o Ensure all fulfillment activities produce accurate asset records and entitlement alignment.

o Govern workflows to deliver consistent SLA adherence accuracy and timeliness.

• Request Catalog & Workflow Strategy

o Own the design and governance of the global technology request catalog in partnership with the ServiceNow platform team.

o Implement standardized approval workflows automation and policy enforcement aligned with Procurement and TAM standards.

o Ensure offerings align to approved products vendor contracts and entitlement structures.

• Global Fulfillment Oversight

o Lead end-to-end fulfillment operations for hardware and software across global environments.

o Ensure delivery accuracy entitlement validation and compliance with contractual and licensing requirements.

o Partner with deployment teams to drive readiness staging consistency and execution quality.

• Inventory & Deployment Alignment

o Ensure real-time visibility into inventory stock levels and asset availability to meet fulfillment demand.

o Align fulfillment with deployment readiness asset tracking and status transitions.

o Integrate fulfillment processes with redeployment recovery and ITAD strategies.

• Performance Management & Optimization

o Monitor fulfillment performance including request volumes cycle times SLA adherence and user experience.

o Drive continuous improvement initiatives to optimize cost speed and accuracy.

o Establish KPI dashboards aligned to TAM data standards across CMDB HAM and SAM.

• Cross-Functional Leadership

o Partner closely with:

Global Procurement (sourcing strategy and vendor governance)

ITSM (service experience and workflows)

CMDB/Discovery (data accuracy and visibility)

HAM & SAM (governance and compliance)

Finance (cost transparency and chargeback)

o Serve as the single point of accountability for fulfillment governance within TAM.

CANDIDATE PROFILE

Education and Experience

Required:

• Bachelors degree in Information Technology Supply Chain Business Administration or a related discipline; or equivalent combination of education and experience.
• 10 years of experience in IT Asset Management (HAM/SAM) IT Operations or Technology Lifecycle Management.
• 5 years in a leadership role managing global teams or enterprise-wide processes.
• Proven experience implementing or operating within ServiceNow (HAM Pro SAM Pro CMDB ITSM).
• Strong experience with end-to-end asset lifecycle management including procurement fulfillment deployment and retirement.
• Demonstrated experience in process design workflow automation and operating model transformation.
• Experience working with Procurement Finance and IT stakeholders in a global enterprise environment.

Preferred:

• Masters degree and/or certifications such as CHAMP CITAM CSAM ITIL or ISO/IEC 19770.
• Experience operating in a global organization with distributed asset operations and vendors.
• Experience supporting or leading Procurement transformation or P2P/CLM integrations (e.g. Coupa Icertis/Sirion Oracle ERP).
• Deep understanding of ITAM CMDB governance and discovery integrations.
• Experience in request catalog design and ITAM workflow optimization.
• Familiarity with software licensing models entitlement management and compliance frameworks.

CORE WORK ACTIVITIES

Procurement Integration & Intake Governance

o Define standardized intake requirements (product publisher contract type deployment model ownership).

o Ensure procurement transactions result in automated asset and entitlement creation.

o Drive alignment between Procurement policy and TAM governance standards.

Request-to-Fulfillment Lifecycle Management

o Design and govern workflows from request submission approval procurement fulfillment asset creation.

o Ensure zero-break lifecycle continuity between systems and teams.

o Eliminate post-procurement data gaps by enforcing upfront data capture and validation.

Catalog & Workflow Enablement

o Build and maintain a standardized global request catalog.

o Implement policy-driven approvals and automation rules.

o Ensure alignment between catalog offerings and approved standards contracts and inventory.

Fulfillment Execution Oversight

o Monitor and govern fulfillment teams and partners to ensure:

SLA adherence

Accurate delivery and provisioning

Correct asset tagging and tracking

Drive consistency across CEC corporate and global environments.

Inventory Deployment & Asset Visibility

o Ensure tight integration between inventory systems fulfillment workflows and CMDB.

o Enable real-time visibility into asset status location and ownership.

o Support deployment teams with ready-to-use compliant and tracked assets.

Data Metrics & Reporting

o Establish dashboards for:

Fulfillment cycle time

Request backlog and volume trends

SLA compliance

Inventory utilization and redeployment rates

o Use insights to drive continuous improvement and cost optimization.

Governance Risk & Compliance

o Ensure all fulfillment activities align with:

TAM policies (e.g. lifecycle governance asset tracking)

Procurement policies

Audit and compliance requirements (e.g. SCOUT software licensing)

o Reduce risk through standardization automation and audit-ready processes.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.