FLEX Director of Design Operations, Design Systems

JOBSUMMARY

We are seeking a strategic collaborative and forward-thinking FLEX Director of Design Operations Design Systemsto lead the evolution of the Marriott Associate Design System (MADS) our enterprise-wide foundation for building intuitive accessible consistent and scalable digital experiences for Marriott.

As the FLEX Director of Design Operations Design Systems you will lead the vision strategy roadmap governance adoption and operational model for MADS. You will treat the design system as an enterprise product and capability; connecting the needs of product teams with reusable design and engineering solutions that improve quality and accelerate delivery across Marriotts internal digital ecosystem.

This role serves as a key bridge between Design and Design System Engineering working in close partnership with engineering leadership to jointly evolve the system from strategy through production. Together design and engineering will align roadmaps evolve component architecture maintain design-to-code parity and ensure MADS solutions are accessible technically scalable and designed for reuse.

The FLEX Director of Design Operations Design Systems will also lead DesignOps for MADS establishing scalable processes for work intake prioritization capacity and resource planning governance contribution documentation and delivery. This leader will maintain visibility into demand across the organization and help determine where design system investment can solve recurring product needs at scale.

This is both a strategic leadership and hands-on design leadership role. The FLEX Director of Design Operations Design Systems will guide design system designers provide design direction and critique and help translate complex enterprise needs into scalable patterns components standards and experiences.

CANDIDATEPROFILE

EducationandExperience

Required

• Bachelors degree in UX Design Interaction Design Human-Computer Interaction Product Design Design Systems Design Operations or a related field; or equivalent professional experience.
• 8 years of experience in digital product design design systems UX strategy DesignOps or related disciplines including leadership of complex enterprise-scale initiatives.
• Experience leading owning or significantly contributing to an enterprise design system or digital platform including roadmap development governance adoption and cross-functional collaboration with design and engineering teams.

Preferred

• Deep expertise in design systems including component libraries design tokens documentation governance models accessibility standards and design-to-development workflows utilizing tools such as Figma Storybook GitHub Jira and Confluence.
• Experience establishing DesignOps practices including intake prioritization capacity planning contribution models workflow optimization and organizational enablement at scale.
• Experience leveraging emerging technologies and AI-enabled tools to improve design system adoption documentation quality accessibility designer and developer workflows or operational efficiency.

COREWORKACTIVITIES

• Defines and evolves the vision strategy governance model and multi-quarter roadmap for the Marriott Associate Design System (MADS).
• Leads the design and evolution of design system foundations components patterns standards documentation and supporting tools.
• Partners closely with Design System Engineering to align roadmaps prioritize investments and maintain design-to-code parity across system assets.
• Establishes governance contribution release versioning migration and deprecation processes that support scalable system growth.
• Leads DesignOps practices for MADS including intake management prioritization resource planning workflow optimization and delivery oversight.
• Manages the design system backlog and balances immediate product needs with long-term platform investments and technical sustainability.
• Provides design leadership direction coaching and critique to designers and cross-functional teams to ensure high-quality scalable solutions.
• Evaluates product and business needs to identify opportunities where reusable system solutions can improve consistency efficiency and experience quality.
• Develops and maintains processes templates documentation and playbooks that improve adoption and effective use of MADS.
• Facilitates design reviews governance discussions office hours and contribution reviews to support system adoption and continuous improvement.
• Ensures accessibility inclusive design usability and quality standards are embedded within reusable design system assets and practices.
• Collaborates with Product Engineering Accessibility Architecture and other stakeholders to align priorities and drive enterprise-wide adoption.
• Defines and tracks key performance indicators related to adoption reuse system health accessibility operational effectiveness and business impact.
• Uses qualitative and quantitative insights to identify improvement opportunities and inform roadmap and operational decisions.
• Drives organizational change management communication training and enablement efforts associated with new standards system enhancements and migrations.
• Represents MADS strategy priorities value and outcomes to senior leadership and key stakeholders across the organization.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.