FLEX Business Development Manager

JOB SUMMARY

The Business Development Manager is responsible for achieving outbound call new account and opportunity generation goals of the Sales Office. A key focus of the job is to call potential new accounts and re-solicit past business to achieve and/or exceed targetedbusiness development activity and opportunity development objectives. Additionally the incumbent will ensure an accurate and timely lead turn over to the Large Group Core Group and/or Select Service & Extended Stay Group and Catering teams in the Sales Office and/or Account Executives afterconverting cold leads to warm leads. This position supports Marriotts Sales & Marketing vision and drives customer loyalty by delivering excellent customer service with each customer interaction.

CANDIDATE PROFILE

Education and Experience

Required

High school diploma or GED; 2 years experience in the guest services front desk sales and marketing management operations or related professional area.

OR

2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major.

Preferred

4 year college degree.

Previous experience in proactive lead generation .

Knowledge of property-specific business segments (e.g. group catering transient).

Knowledge of Marriott and hospitality industry.

CORE WORK ACTIVITIES

Conducting Sales and Marketing Activities

Achieves outbound calling and ensure customer satisfaction.

Proactively solicit potential new accounts or business opportunities by leveraging business intelligence from Sales & Marketing Planning and Support and from third-party data sources to generate leads.

When appropriate proactively identifies and solicits new business opportunities and contacts.

Re-solicits non-managed realized opportunities including Turndowns lost opportunities and actualized

Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc. and how to sell against them.

Builds and maintains rapport with customers throughout the sales process.

Effectively presents market hotel benefits and features based on customer needs.

Utilizes negotiation skills and creative selling abilities to uncover new business.

Works collaboratively with the Large Group Core Group and Select Service & Extended Stay Group and Catering teams in the Sales Office and Area Sales teams to ensure that sales efforts are coordinated complementary and not duplicative.

Establishes and maintains complete and up-to-date lead information on each account in SFAWebCI to ensure accurate reporting.

Processes all leads and responds to customer inquiries in a timely manner.

Effectively qualifies and maintains customers long-term business potential and refer customers to market field hotel or national sales office as required.

Keeps appropriate parties informed of trends opportunities market changes as needed.

Verifies accurate and timely lead turnover to Area Sales and/or the Sales Office teams.

Effectively handles customer care issues and as necessary refer them to the appropriate owner.

Understand and actively utilize company marketing initiative/incentives to convert cold leads to warn leads.

Effectively leverage other Sales Office resources and administrative/support staff to achieve personal and team related revenue goals.

Perform consistently in the areas of sales meeting production goals each period/quarter/annually.

Effectively manages outbound lead merchandising along with associated booking fee.

Solicits and processes all leads that come from non-deployed reader board accounts

Performs other duties as assigned to meet business needs

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.