Fleet Sales Coordinator

POSITION SUMMARY

The Fleet Sales Coordinator will support the fleet and public safety management teams in creating unique customer quotes with the guidance of the sales management team. This position will attend and participate in customer meetings as necessary and respond to customer correspondence relating to all RealTruck products and their quoting. In addition this role will help develop sales opportunities with the fleet management team. This position will be the internal front-line hub in all sales quoting for the RealTruck fleet and public safety team.

CORE FUNCTIONS

Process all fleet and public safety customer quote requests for all RealTruck products which may include P.O. review examination analysis and documentation of relevant details to ensure accurate data control for both internal and external quoting.

Assist the fleet and public safety sales team in developing and responding to the request for quotes.

Meet with fleet customers vie Teams conference calls and in person visits as needed with fleet team management.

Update all expired quotes and all price changes that may occur on any open quotes.

Answer general inquiries on pricing quoting and quote/P.O. updates.

Communicate recognized sales opportunities to the Fleet team management for review and action.

Provide exceptional service and support to both internal and external customers via the fleet and public safety channel. Communicate all features and benefits of products to customers.

Maintain a positive empathetic and professional demeanor at every customer touchpoint.

Achieve established goals or deadlines set for the department via management and leadership.

Ensure accuracy of customer records orders & P.O.s and update as needed.

Keep records of customer interactions transactions comments and complaints as related to fleet and public safety quoting and quote processing.

Complete customer transactions documentation and/or data control to meet RealTruck and Sales managements processing deadline goals.

Display high levels of accountability by following instructions or guidance provided by leadership. Process and apply feedback provided by sales management to help performance for our customers.

Continuously improve job specific skills system comprehension and technical acumen in vehicle/product build knowledge through training.

Perform additional needs and duties as assigned.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

High school diploma or GED is required. Technical Certification or Associates Degree preferred.

2-5 years of customer service hospitality technical support or related work experience is required.

Required Licenses

Drivers license.

Skills Abilities and Knowledge

Knowledge of fleet and public safety product lines and models quoting procedures quoting processes and other related fleet systems.

Ability to effectively use Microsoft Office Suite Microsoft Teams including Outlook Word and Excel.

Excellent written and oral communication skills. Ability to maintain/exceed overall performance with high levels of accuracy.

Ability to proofread and check documentation on a regular basis.

Ability to demonstrate flexibility and innovation to resolve problematic issues in a professional manner.

Advanced organization prioritization and attention to detail skills.

Ability to work independently or with others in a fast-paced environment.

Excellent attendance and dependability.

Ability to respond to common inquiries.

Ability to become proficient using multilateral computer systems and technology.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral diagram or schedule form.

Promotes a team atmosphere through a positive attitude and working well with others.

Travel

Occasional travel may be required.

COMPETENCIES

Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.

Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.

Follows policies and procedures; Completes tasks correctly and on time; Supports organizations goals and values; Supports affirmative actions and respects diversity.

Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

Balances team and individual responsibilities; Exhibits objectivity and openness to other views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyones efforts to succeed.

SUPERVISOR RESPONSIBILITIES

Individual Contributor: working team member with no oversight of others and no management responsibilities.

PHYSICAL REQUIREMENTS

This position is subject to Light Work: Exerting up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls require exertion of force greater than that for Sedentary Work and the worker sits most of the time the job is rated for light work.

Physical Activities

This position is subject to the following physical activities: standing walking lifting talking and hearing.

Visual Acuity

The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

The worker is subject to an inside office environment and occasional warehouse conditions including heat noise and hazards from a warehouse-based environment.

Perks That Go the Extra Mile :
At RealTruck we take care of our peoplebecause they drive our success. Enjoy great benefits like medical dental and vision coverage company-paid life insurance and disability and a 401(k) with company match (eligible the first of the month after you start). Need balance Weve got wellbeing days and parental leave. Want to grow Take advantage of educational reimbursement. Plus earn referral bonuses and score exclusive employee discounts on RealTruck products. Great benefits. Great people. Even better careers.

RealTruck is the premier manufacturer and digital destination of accessories for truck Jeep Bronco and off-road enthusiasts around the world. Globally headquartered in Ann Arbor Michigan RealTrucks 6000 associates operate from 35 facilities across four continents. RealTrucks industry leading product portfolio which includes the Husky Liners total vehicle protection brand boastsover 1000 patents and pending applications. The companys omni-channel retail approach delivers a seamless consumer experience online at as well as through its 12000 dealer network and automotive (OEM) partnerships.

Required Experience:

IC