FL-DBPR-CTMH-Compliance Officer

ContractFL-DBPR-CTMH-Compliance OfficerFL-DBPR-Condominiums Timeshares and Mobile Homes - Compliance Officer

Position: Pay Rate: $38.14hr / Vendor Rate: $49.58hr

WORK ENVIRONMENT: Professional office business casual


CANDIDATE RESPONSIBILITIES:

** Contact constituents/complainants to discuss the details of the
complaints that are filed.
** Read state statute and compare with complaints to analyze the issue.
** Communicating with the public so good customer service skills are a MUST.
** Advise complainant of the Divisions jurisdiction and that the case is being closed and for what reason.
** Provide any resources or referrals as appropriate.
** Send
a written correspondence to the complainant once approved by the supervisor.
** Close
the case out by adding the appropriate codes/activities/statues in Versa.
** Document the actions in the OnBase system.


CANDIDATE REQUIRED SKILLS:

** Communicate verbally and in writing appropriately
** Read and interrupt Florida statutes
** Previous experience working with the public in a professional work environment
** Exceptional organizational skills
** Commit to the project time line

Skill	Required/Desired	Amount	of Experience
Ability to speak and understand English	Required
High school diploma	Required
Excellent written and oral communication with the public	Required
Ability to read and interrupt Florida State Statues	Required	1.0	Years
Experience working with the public in a professional work environment	Required	3.0	Years
Experience working with the public and analyzing complaints	Required	1.0	Years
Experience using Versa	Highly desired
Experience using OnBase system	Highly desired
Bachelors Degree	Highly desired

Required Skills:

Ability to speak and understand English High school diploma Excellent written and oral communication with the public Ability to read and interrupt Florida State Statues Experience working with the public in a professional work environment Experience working with the public and analyzing complaints Experience using Versa Experience using OnBase system Bachelors Degree