First Line of Defence, Issues Management Analyst

Address:

Job Family Group:

The Issue Monitoring/Reviewer is a First Line of Defence (1LOD) role responsible for ensuring the accuracy completeness and quality of issue records and ongoing monitoring within Book of Record.. This role provides independent review oversight and challenge to ensure issues are clearly articulated risk-aligned and managed in accordance with internal governance standards.

The role supports effective risk management by ensuring that issues are properly documented monitored remediated and reported with strong alignment to risk control and regulatory expectations.

• Perform detailed review of Book of Record issue records to ensure:
  • Accurate issue description root cause and risk alignment
  • Appropriate severity rating and primary/impacted risk classification
  • Clear linkage to controls processes and impacted products/services
• Validate that issue treatment (mitigate vs. accept) is supported by adequate audit-defensible rationale
• Ensure completeness and accuracy of required BOOK OF RECORD fields and supporting documentation

• Monitor issue progress across the lifecycle to ensure:
  • Timely updates and adherence to required timelines
  • Action plans are defined tracked and progressing toward closure
  • Target completion dates are realistic and supported
• Provide ongoing oversight to ensure issues are actively managed and remain aligned to risk exposure

• Provide constructive challenge to Issue Owners and Managers to improve:
  • Clarity and precision of issue documentation
  • Alignment between risk control breakdown and remediation approach
• Identify gaps inconsistencies or unsupported assumptions in issue records
• Ensure issue records meet minimum standards prior to escalation to 2LOD Effective Challenge

• Ensure issues are appropriately aligned to:
  • Enterprise Risk Taxonomy and Intermediate Risk categories
  • Control framework and identified control failures
• Confirm that issue documentation clearly articulates:
  • Control deficiencies or breakdowns
  • Impact to risk exposure and control environment

• Support preparation of issue reporting outputs including:
  • Issue status aging and severity trends
  • Overdue issues and remediation progress
• Ensure issue data supports transparent and accurate reporting to governance forums and committees

• Partner with:
  • Issue Owners Action Plan Managers and Business Units
  • Risk and governance teams (e.g. 1LOD 2LOD)
• Provide guidance on issue management standards expectations and best practices
• Escalate concerns where issues do not meet required standards or timelines

• 5 years experience in risk management internal audit controls or governance
• Strong understanding of:
  • Issue Management frameworks and lifecycle
  • Risk control and governance principles
  • Three Lines of Defence model
• Experience working with enterprise tools such as Archer (Book of Record) or equivalent GRC platforms

• Experience in:
  • Issue quality review testing or effective challenge roles
  • Regulatory audit or compliance environments
• Familiarity with:
  • Risk taxonomies and control frameworks
  • Issue remediation and control testing concepts

Salary:

Pay Type:

The above represents BMO Financial Groups pay range and type.

Salaries will vary based on factors such as location skills experience education and qualifications for the role and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles the salary listed above represents BMO Financial Groups expected target for the first year in this position.

BMO Financial Groups total compensation package will vary based on the pay type of the position and may include performance-based incentives discretionary bonuses as well as other perks and rewards. BMO also offers health insurance tuition reimbursement accident and life insurance and retirement savings plans. To view more details of our benefits please visit: Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting positive change for our customers our communities and our people. By working together innovating and pushing boundaries we transform lives and businesses and power economic growth around the world.

As a member of the BMO team you are valued respected and heard and you have more ways to grow and make an impact. We strive to help you make an impact from day one for yourself and our customers. Well support you with the tools and resources you need to reach new milestones as you help our customers reach theirs. From in-depth training and coaching to manager support and network-building opportunities well help you gain valuable experience and broaden your skillset.

To find out more visit us at is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other legally protected characteristics. We also consider applicants with criminal histories consistent with applicable federal state and local law.

BMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO directly or indirectly will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid written and fully executed agency agreement contract for service to submit resumes.