Fire Sprinkler Service Supervisor

Johnson Controls delivers fire protection and building technology solutions that help customers protect people property and this role you will lead a Sprinkler Service Department within an assigned territory balancing customer satisfaction team performance safety and financial results.

Backed by advanced technology lifecycle services and an experienced field organization we support customers in critical environments and help turn service goals into dependable results.

The Fire Sprinkler Service Supervisor is responsible for the coordination execution safety financial performance and growth of the Sprinkler Service Department. You will lead technicians and support staff maintain strong customer relationships and ensure high-quality service delivery for water-based fire protection systems while meeting company and job site standards.

• Manage the Sprinkler Department to an approved financial plan including operating expenses labor inventory capital and accounts receivable/collections.
• Own departmental P&L performance including revenue growth margin improvement and overall profitability.
• Implement plans programs and processes that support corporate goals and expand market potential across service segments.
• Drive new service bookings and grow business within existing customer accounts.
• Build and maintain strong customer relationships from initial engagement through service execution and contract fulfillment.
• Ensure service commitments and contractual obligations are met consistently.
• Resolve customer concerns related to service quality scheduling billing and collections in a timely manner.
• Hire train organize and develop technicians and support staff into a high-performing team.
• Set fair technician territories and workloads to improve productivity and response times.
• Coach performance identify training needs and support growth in technical skills sales awareness customer service and product knowledge.
• Participate in technician ride-alongs to assess safety compliance productivity performance and technical capability.
• Enforce Johnson Controls corporate safety programs and EH&S policies.
• Ensure safety training is current thorough and documented for all employees.
• Support workplace accident investigations and corrective actions when required.
• Support servicing and troubleshooting of wet dry and pre-action sprinkler systems fire pumps backflows and related water-based fire protection systems.
• Review construction blueprints diagrams and specifications to support job execution and compliance.
• Approve time reports service documentation and operational reports.
• Coordinate schedule changes discrepancies and field issues with dispatch and management.
• Maintain safe clean and organized work areas and ensure proper use storage and security of tools vehicles and equipment.
• Work alternate shifts weekends and rotational on-call coverage as required.

• Own the results of your department with accountability safety and integrity by setting clear expectations and following through on commitments.
• Stay close to the work and the customer so you can understand needs firsthand and remove obstacles quickly.
• Coach with clarity and consistent follow-through to keep technicians aligned supported and developing in their roles.
• Prioritize service quality and profitability together when making decisions and allocating resources.
• Improve every day through open communication and practical problem-solving so issues are addressed at the source.
• Win as one team by working closely with dispatch management customers and field crews to deliver a coordinated service experience.
• Lead with respect and trust so the team can perform safely and consistently.

• Minimum 7 years of experience with water-based fire sprinkler systems including wet dry pre-action systems hydrants and backflows.
• Minimum 3 to 5 years of supervisory or management experience with revenue and margin responsibility.
• NICET Level II in Water-Based Systems or higher.
• Strong leadership organizational and team-building skills.
• Excellent verbal and written communication abilities.
• Ability to multitask prioritize and meet deadlines in a fast-paced environment.
• Customer-focused mindset with experience in high-volume service environments.
• Action-oriented accountable punctual and detail-oriented approach to work.
• Ability to work with computers and mobile technology including Word Excel Outlook CRM systems and iPhone applications.
• Ability to lift and carry equipment up to 60 pounds climb ladders and scaffolding and operate lifts up to 40 feet or higher while using required PPE.
• Ability to work alternate shifts weekends and rotational on-call coverage as required.

• Bachelors degree or equivalent professional experience.
• Additional NICET certifications such as Fire Alarm or Special Hazards.
• Experience managing large service territories or high-revenue departments.

• Competitive salary and commission / bonus plan with a hiring salary range of $88K to $115K.
• Paid vacation holidays and sick time including 15 days of vacation in the first year.
• Comprehensive benefits package including 401(k) medical dental and vision care available day one.
• Extensive product and on-the-job/cross training opportunities with strong resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle.

If you are ready to lead a high-performing sprinkler service team and make a meaningful impact we invite you to apply today.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.