Fire Department Incident Response Expert

As aFire Emergency Services Success Experthere at Honeywell you will be instrumental in ensuring the success of our fire emergency services solutions. You will have the opportunity to work closely with customers to provide expert guidance and support ensuring that their fire safety systems are effectively implemented and maintained. Your expertise will be critical in driving customer satisfaction and enhancing the overall performance of our fire emergency services.

In this role you will workremotelyin the US.

In this role you will impact the safety and security of our customers facilities by providing exceptional support and solutions that meet their fire safety needs. Your commitment to excellence will help ensure that our customers can rely on our systems for their safety and compliance requirements.

KEY RESPONSIBILITIES

Subject Matter Expertise & Product Guidance

• Serve as Honeywells internal expert on fire department operations dispatch center workflows CAD systems station alerting and fire station software ecosystems.
• Translate operational realities compliance requirements and NFPA standards into actionable product requirements.
• Advise product managers and engineers on workflow design data models API use cases and integration needs.
• Evaluate MVP features test early prototypes and provide structured feedback to accelerate product-market fit.
• Ensure all new offerings align with installation standards fire service protocols and regulatory expectations.

Compliance Standards & Operational Insight

• Interpret and communicate NFPA standards dispatch protocols and fire department operating procedures to crossfunctional teams.
• Identify unmet needs in compliance reporting incident management and dispatch workflows that Honeywells data and software can address.
• Support development of documentation training materials and compliancealigned messaging.

Sales & Business Development Enablement

• Partner with sales and BD teams to articulate the operational and compliance value of new data/API products.
• Join customer meetings as the subject matter expert to build credibility and accelerate deal cycles.
• Help define buyer personas decisionmaker roles and procurement pathways within fire departments and dispatch centers.
• Support outbound campaigns customer discovery and earlystage opportunity qualification.
• Contribute to building the sales process for new offerings including playbooks demo scripts and objection handling.

Market Intelligence & Ecosystem Engagement

• Conduct market research on fire/dispatch software trends competitive offerings and integration opportunities.
• Identify potential software and hardware partners that can leverage Honeywells data and APIs.
• Participate in partnership diligence including workflow evaluation technical feasibility and operational alignment.
• Build rapport with chiefs IT leaders dispatch supervisors and other key decision makers across the fire service ecosystem

Internal Leadership & Collaboration

• Act as a guiding voice for product vision and strategy related to fire and dispatch personas.
• Provide ongoing education to internal teams on fire service culture terminology workflows and constraints.
• Maintain structured tracking of customer insights feature requests and market signals

YOU MUST HAVE

• A minimum of 6 years of transferable experience in sales engineering roles specifically in fire emergency services
• Hands on experience with fire department or dispatch center software systems (CAD station alerting fire station management incident reporting etc.).
• Deep understanding of NFPA standards fire department operating procedures and compliance frameworks.
• Knowledge of installation standards and fire system integration environments.
• Demonstrated ability to navigate and influence the fire/EMS/dispatch ecosystem.
• Experience selling supporting or implementing software applications data products or APIs.
• Experience in project management and execution within fire safety contexts.
• Understanding of public safety funding models procurement cycles and grant processes.

WE VALUE

• Ability to translate technical concepts into operational and business value.
• Strong communication skillsverbal written and interpersonal.
• Analytical mindset with strong problemsolving capabilities.
• Experience working with customer IT teams on integrations data flows or system deployments.
• 8 years of experience in sales engineering or related roles.
• Experience in project management and execution within fire safety contexts.
• Masters degree in engineering or a related field.
• Prior experience in a fire department dispatch center or emergency communications environment.
• Familiarity with CLSS connected fire systems or IoTbased life safety platforms.
• Background in product support technical sales or solution engineering.

The salary range for this position is ($00). The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors.

This role is INCENTIVE eligible

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified candidates. June 4 2026

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays. For more information visit: Benefits at Honeywell