Financial Systems & Data Support Analyst
Job Location:
New Orleans, LA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Position Summary
Dillard University is seeking a highly analytical and technology-savvy Financial Systems & Data Support Analyst to support the Office of Student Financial Aid and the Bursars Office. This position plays a critical role in ensuring the accuracy integrity and efficiency of financial aid and student accounts data through advanced system support data mining reporting and electronic data exchange processes.
Serving in a dual-support capacity the Financial Systems & Data Support Analyst works closely with functional leadership and the Office of Business and Finance to support compliance with federal state and institutional regulations strengthen reconciliation and reporting processes and enhance data-driven decision-making. The position requires a strong understanding of administrative systems (such as Jenzabar) data structures and cross-departmental financial workflows.
Essential Duties and Responsibilities
Systems & Technical Support
- Provide technical support and maintenance for financial aid and student accounts systems including Jenzabar and related modules.
- Troubleshoot system issues resolve data discrepancies and coordinate solutions with Information Technology and external vendors as needed.
- Participate in testing implementation and validation of system upgrades patches and new functionalities.
- Serve as a functional systems resource for both the Financial Aid and Bursars Offices.
Data Management Data Mining & Query Development
- Perform data mining and develop complex queries to support operational compliance and analytical needs.
- Maintain data integrity across shared systems supporting financial aid awarding billing disbursement refunds and reconciliation.
- Analyze trends identify discrepancies and recommend improvements to data-related business processes.
- Support leadership with data analysis for planning forecasting and operational decision-making.
Reporting & Regulatory Support
- Design generate and maintain routine and ad hoc reports for Financial Aid Student Accounts and senior leadership.
- Prepare and support required institutional state and federal reports including FISAP IPEDS audit schedules and internal finance reports.
- Assist with audit requests program reviews and compliance monitoring for financial aid and student accounts functions.
- Ensure reporting aligns with Department of Education institutional and audit standards.
Upload Download & Data Exchange Processes
- Manage and monitor electronic data exchanges between internal systems and external agencies including:
- ISIR data loads
- Common Origination and Disbursement (COD) imports and exports
- Third-party servicer and payment system interfaces
- Validate data before and after transmission to ensure accuracy timeliness and compliance.
- Investigate and resolve data transmission errors and exceptions in collaboration with functional offices.
Financial Aid Operational Support
- Support the financial aid lifecycle including awarding verification processing revisions and disbursements.
- Assist in coordinating system updates required by Title IV regulatory changes.
- Support award letter processing to ensure accuracy and consistency of student communications.
Student Accounts / Bursar Support
- Support student billing refunds adjustments and financial aid posting to student accounts.
- Assist with reconciliation of financial aid disbursements and student receivable balances.
- Provide data analysis related to accounts receivable aging reports and refund activity.
Training Documentation & Collaboration
- Provide training and technical guidance to Financial Aid and Bursar staff on systems reports and data processes.
- Develop and maintain documentation for data queries upload/download procedures and system workflows.
- Collaborate with the Director of Financial Aid the Bursar the CFO Information Technology and other campus partners on system enhancements and data initiatives.
Other Duties
- Perform all other duties as assigned.
Education Certifications and/or Experience
Required
- Bachelors degree in Information Systems Business Finance Data Analytics or a related field or an equivalent combination of education and experience.
- Minimum of three (3) years of experience providing technical systems or data support in a higher education financial services or administrative systems environment.
- Demonstrated experience in data querying reporting and analysis.
- Strong analytical organizational and communication skills.
- Experience working with ERP or student information systems (Jenzabar preferred).
- Proficiency with Microsoft Office Suite particularly Excel.
Preferred
- Experience supporting Financial Aid and/or Student Accounts operations.
- Knowledge of Title IV financial aid processes and federal reporting requirements.
- Experience supporting audit compliance or regulatory reporting functions.
Core Competencies
- Microsoft SQL Server
- SQL (TSQL)
- Cognos
- Power BI
- Advanced data analysis and reporting skills
- ERP systems fluency (Jenzabar preferred)
- Strong attention to detail and data accuracy
- Regulatory compliance awareness
- Ability to manage multiple priorities across functional areas
- Excellent oral and written communication skills
Other Specifications
- Knowledge of higher education administrative systems and data governance principles.
- Working knowledge of U.S. Department of Education Federal Student Aid guidelines.
- High ethical standards and commitment to confidentiality and data security.
- Flexibility adaptability and professionalism required to work in a highly collaborative service-oriented environment.
Required Experience:
IC
About Company
Dillard University, Louisiana's first HBCU, offers a transformative liberal arts education in the vibrant heart of New Orleans. Contact us today to embark on your academic journey!
