Financial Services Representative Trainee

Job Posting End Date: July 09

When you join the team at Unum you become part of an organization committed to helping you thrive.

Here we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout lifes moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this we provide:

• Award-winning culture

• Inclusion and diversity as a priority

• Performance Based Incentive Plans

• Competitive benefits package that includes: Health Vision Dental Short & Long-Term Disability

• Generous PTO (including paid time to volunteer!)

• Up to 9.5% 401(k) employer contribution

• Mental health support

• Career advancement opportunities

• Student loan repayment options

• Tuition reimbursement

• Flexible work environments

And thats just the beginning

With 10000 employees helping more than 39 million people worldwide every role at Unum is meaningful and impacts the lives of our customers. Whether youre directly supporting a growing family or developing online tools to help navigate a difficult loss customers are counting on the combined talents of our entire team. Help us help others and join Team Unum today!

This position is an entry level position within the Financial Recovery Unit (FRU) where incumbents are considered trainees (FSR-T) for a minimum of 12 - 18 months while they learn and develop the skills knowledge and behaviors needed successfully calculate communicate and recover basic benefit overpayments on LTD and STD claims within a multi-system platform.

The incumbent works closely with a seasoned resource to manage a claim load of limited complexity while progressively gaining the capability to handle higher claim volumes and more complex claims with increasing independence.

This is a highly goal-oriented role; and the incumbent is expected to contribute meaningfully to the departments overall results. Although complexity is initially limited the trainee will be expected to administer and recover overpayments across multiple products and systems with an expanding scope as the trainee becomes more proficient and independent.

Principal Duties and Responsibilities

Analyzeclaim file content and obtain necessary financial and benefit information (that may not beimmediatelyapparent) from colleagues customersand external resources to determineappropriate courseof action on each file.

Consistently communicatehandleoverpaymentcalculationsand manage a caseload of claims withlimitedcomplexitydemonstratingasolidtechnical ability necessary to administer overpayment claims across multiple products and system applications within established turnaround times.

Negotiate and bind the Company with respect to decisions maderegardingappropriateness of pursuing overpaymentswithin the scope of authority of the FSR-T role.

Thoroughly and accurately document and code FRU actions in claim and legacy systems with supporting rationale for actions and next steps.

Secure a professional relationship with the claimantand/or employer provide excellent customer servicedemonstrateempathyandremainopen tonew information. Provide promptaccurate and courteous responses to customers to promote the Unum brand.

Actively participate in personal developmental activities engage in activities which support Unum Values.

Participate in special projects or other assignments as needed including administrative duties in support of the team.

This position may also include some administrative duties in support of the team.

Job Specifications

College degree preferred or equivalent workexperience

Demonstrate computer literacy and/or working knowledge of various claim systems (&NaviLink)

Demonstrate strong mathematical ability.

Have strong commitment to customer service empathy and high work quality

Demonstrate efficient time management and ability to prioritize based on changing environments.

Work with positive intent in a highly collaborative team environment

Be self-motivated in agoal-orientedenvironment

Demonstrate positive adaptability to change

Solidnegotiation skills

Demonstrate strong analytical skills with attention to detail

Demonstrate highly developed written and verbal communication skills which include solid negotiation skills and the ability to manage conflict effectively and professionally.

Meets standards for this position as defined in the Talent Management framework.

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Unum and Colonial Life are part of Unum Group a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga TN with international offices in Ireland Poland and the UK Unum also has significant operations in Portland ME and Baton Rouge LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia SC with over 40 field offices nationwide.

Unum is an equal opportunity employer considering all qualified applicants and employees for hiring placement and advancement without regard to a persons race color religion national origin age genetic information military status gender sexual orientation gender identity or expression disability or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description actual pay will be based on skill geographical location and experience.

$36000.00-$68000.00

Additionally Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health vision dental) insurance benefits (short & long-term disability) performance-based incentive plans paid time off and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum