Financial Counselor

Your experience matters:

Frye Regional Medical Center located in the beautiful foothills of North Carolina is a 355-bed acute care hospital 81-bed Behavioral Health facility and more than 70 primary and specialty care providers.

How youll contribute:

A Financial Counselor maintains and processes all assigned patient accounts and counsels patients regarding the admitting and discharging processes and payment alternatives. Work is of a confidential nature.

Essential Functions

• Counsels patients (or responsible parties) to establish payment method.
• Contact patients in advance of admission to obtain missing information particularly patients signature for accepting obligation to pay.
• Estimates and informs patient of portion of bill which must be paid directly.
• Establishes a payment for patients unable to pay the estimated portion of bill upon discharge. Identifies and reports to manager patients with whom payment difficulties arose in the past.
• Ensures completeness of pre-admission and admission information following through as needed to obtain and document missing information/signatures prior to patients admission date.
• Checks for and identifies patients with histories of payment problems and informs supervisor of any found prior to patients admission date.
• Accurately interprets insurance policy provisions and calculates self-pay portion of patients bill based on expected length of stay and services rendered so that final accounting of self-pay amount is within a reasonable variance from estimate.
• Patiently clearly and accurately advises patient of self-pay obligations and estimate and ensures that patient signs acceptance of such obligation on the designated forms.
• Collects self-pay monies in advance upon entry or at discharge according to cases where patients are unable to pay self-pay portion due upon discharge ensures that a mutually agreed upon payment agreement is documented and signed by all parties in compliance with established guidelines and procedures.

Minimum Qualifications:

Education: High school diploma or equivalent preferred

• Proficient in use of software programs.
• Excellent customer service and telephone skills are a must.
• Minimum of one year of business or related experience including bookkeeping with use of calculating equipment and collection of monies is required.
• Hospital or medical business office experience preferred.
• Medical terminology preferred.

What we offer:

We believe that investing in our employees is the first step to providing excellent patient addition to your base compensation this position also offers:

Comprehensive Benefits:Multiple levels of medical dental and vision coverage with medical plans starting at just $10 per pay period tailored benefit options for part-time and PRN employees and more.

Financial Protection & PTO:Life accident critical illness hospital indemnity insurance short- and long-term disability paid family leave and paid time off.

Financial & Career Growth:Higher education and certification tuition assistance loan assistance and 401(k) retirement package and company match.

Employee Well-being:Mental physical and financial wellness programs (free gym memberships virtual care appointments mental health services and discount programs).

Professional Development:Ongoing learning and career advancement opportunities.

We are an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.