Financial Counselor

Job Title: Financial Counselor
Job Type: On-site Monday-Friday 9am-5:30pm MST (open to Saturday availability)

Wage scale: $23-$27

Your experience mattersDenver Springs

At Denver Springs we are committed to empowering and supporting a diverse and determined workforce who can drive quality scalability and significant impact across our hospitals and your role youll support those that are in our facilities who are interfacing and providing care to our patients and community members. We believe that our collective efforts will shape a healthier future for the communities we serve.

How youll contribute

Financial Counselors provide guidance to patients regarding financial responsibilities that result from the acceptance of the facilitys services. Counselor assesses patients financial ability advises patients on insurance benefits explains financial liability collects payment identifies funding sources and resolves any confusion the patient may have about their financial obligations to the facility. The counselor is responsible for the accurate and timely verification of insurance benefits to include:

contacting patients and/or guardians to obtain additional insurance information researching and maintaining an ongoing collective knowledge of HMO PPO Medicaid Medicare and commercial insurance reimbursement rates and criteria evaluating plans to calculate and estimate of the patients out of pocket charges collecting any co-pays co-insurance deductibles etc. and exploring patients financial circumstances to ensure fair and reasonable repayment terms.

Additional responsibilities include:

• Ability to problem-solve effectively and handle healthy stress in a positive manner
• Maintain harmonious relationships with nursing personnel medical staff hospital administration and all hospital departments
• Patiently clearly and accurately advises patient of financial obligations
• Experience in the following platforms a plus: Medik Meditech Clover EPIC UHC Inovolon BCBS Medicaid/Medicare Equifax KP Microsoft Teams Microsoft email Microsoft Bookings Availity Excel Oracle

What we offer

Fundamental to providing great care is supporting and rewarding our addition to your base compensation this position also offers:

• Comprehensive medical dental and vision plans plus flexible-spending and health- savings accounts
• Income-protection programs such as life accident critical-injury insurance short- and long-term disability and identity theft coverage
• Tuition reimbursement loan assistance and 401(k) matching
• Employee assistance program including mental physical and financial wellness
• Professional development and growth opportunities

Qualifications and requirements

• Exceptional customer service and telephone skills a must
• Familiarity/knowledge of crisis intervention and at-risk populations struggling with crisis & substance use disorders
• High school diploma required; advanced education preferred
• Proficient in use of software programs and exposure to EHR systems preferred
• Minimum of one year of business healthcare or Insurance related experience
• PPI / HIPPA knowledge preferred
• Comfortable with at-risk populations and talking over financial responsibility regarding PHP/IOP/IP treatment
• Follow auditing procedures and documentation of patient records
• CPR & First Aide/Universal Precautions (or ability to receive through company within 30 days)

About Us
Denver Springs is a Behavioral Health Hospital located in Englewood CO and is part of Lifepoint Health a diversified healthcare delivery network committed to making communities healthier with acute care rehabilitation and behavioral health facilities from coast to coast. From your first day to your next career milestoneyour experience matters

EEOC Statement

Dever Springs is an Equal Opportunity Employer. Denver Springs is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.