Financial Aid Training & Development Specialist

About Campus

Campus is on a mission to accelerate the talent of tomorrow. We believe students should have access to a world-class education without having to take on debt. We power online two-year degree programs featuring live online interactive classes led by faculty from top-ranking schools in the country (think Princeton NYU UCLA Spelman and more) all at community college costs. By making education more accessible and customized to each individuals needs we can achieve our mission of accelerating the talent of tomorrow one student at a time.

The Compliance Team supports Campuss institutional integrity regulatory adherence accreditation readiness and operational excellence. The team works across departments to interpret and apply evolving accreditation state federal and institutional requirements including requirements from ACCJC BPPE the U.S. Department of Education state authorization agencies and other oversight bodies.

The team supports regulatory filings accreditation activities policy alignment audit readiness consumer information and disclosure requirements institutional documentation and cross-functional compliance projects.

The Financial Aid Training & Development Specialist reports to the Director of Financial Aid Compliance with a dotted-line relationship to the Director of Financial Aid Operations. This role serves as the connection between Compliance and Operations by developing delivering and maintaining training programs that promote consistent application of federal regulations institutional policies system functionality and Campus culture.

By maintaining an active understanding of day-to-day workflows and participating in operational discussions the Financial Aid Training & Development Specialist ensures training remains current practical and aligned with both regulatory requirements and operational needs. While this role supports operational effectiveness and regulatory compliance it does not supervise day-to-day financial aid processing awarding packaging or operational decision-making.

Working closely with the Financial Aid Quality Assurance Analyst the Financial Aid Training & Development Specialist uses quality review findings operational trends and regulatory updates to identify training opportunities reinforce best practices and support continuous improvement across the department.

• Training & Staff Development

  • Design develop and deliver onboarding and continuing education for Financial Aid staff.

  • Develop and deliver training related to financial aid technologies system enhancements workflow automation and operational process changes including new system implementations and enhancements to the SIS COD NSLDS FAFSA Partner Portal and related systems.

  • Develop and maintain training materials job aids reference guides and other learning resources.

  • Coordinate refresher training and ongoing professional development to reinforce regulatory knowledge operational consistency and Campus culture including identifying and recommending relevant training opportunities through Federal Student Aid (FSA) NASFAA and other professional organizations.

  • Track required training completion and evaluate training effectiveness through staff feedback and quality review results.

• Operational Partnership

  • Attend Financial Aid operational meetings to remain current on workflow changes operational priorities and system enhancements.

  • Partner with Financial Aid Operations leadership to ensure training reflects current practices while reinforcing regulatory requirements and institutional expectations.

  • Support implementation of new processes and institutional initiatives by developing training plans and communicating procedural changes.

  • Serve as a resource to staff by providing guidance on policies procedures and system functionality.

• Documentation & Knowledge Management

  • Develop maintain and periodically review Financial Aid training manuals standard operating procedures (SOPs) job aids reference materials and process documentation

  • Partner with Financial Aid Operations and Financial Aid Compliance to ensure training materials accurately reflect current regulatory requirements institutional policies and operational workflows.

  • Maintain version control and documentation standards for departmental training resources.

  • Support development of knowledge management resources that promote consistency continuity and operational resilience.

• Quality & Continuous Improvement

  • Collaborate with the Financial Aid Quality Assurance Analyst to identify trends address knowledge gaps and develop targeted training based on quality review findings.

  • Use operational trends and staff feedback to recommend training priorities and process improvements.

  • Coordinate cross-training initiatives to strengthen operational flexibility and business continuity.

• Regulatory & Systems Readiness

  • Monitor federal and state regulatory changes Dear Colleague Letters Electronic Announcements FSA Handbook updates and other regulatory guidance incorporating applicable changes into training materials job aids and staff development programs.

  • Coordinate training related to system enhancements including Campuswire and other technology initiatives impacting Financial Aid operations.

  • Support department readiness for compliance audits program reviews monitoring activities and external regulatory reviews by ensuring staff training documentation and operational guidance remain current.

• Learning & Development Champion: You enjoy helping others build knowledge confidence and consistency in their work. You understand that effective training goes beyond teaching processesit empowers people to succeed.

• Regulatory Expert: You appreciate the importance of regulatory compliance and can translate complex federal requirements and institutional policies into practical guidance that staff can understand and apply.

• Operational Partner: You seek to understand operational workflows and build strong partnerships with the Financial Aid team ensuring training remains relevant practical and aligned with current processes.

• Relationship Builder: You build strong connections across Compliance Operations and Quality Assurance working with others to identify knowledge gaps reinforce best practices and support continuous improvement.

• Effective Communicator: You have a talent for breaking down complex topics into practical easy-to-understand guidance creating an environment where people feel comfortable asking questions and learning.

• Lifelong Learner: You stay current with regulatory changes system enhancements and industry best practices and you are energized by opportunities to improve training documentation and staff development.

• Bachelors degree in education higher education administration business communications organizational development or a related field or an equivalent combination of education and relevant experience.

• Three or more years of experience in Title IV financial aid administration including experience interpreting and applying federal regulations in a higher education environment.

• Experience developing and delivering training for adult learners including onboarding and ongoing staff development.

• Ability to translate complex regulations and operational processes into clear practical training.

• Strong presentation facilitation written and verbal communication skills.

• Excellent organizational skills with the ability to manage multiple priorities and adapt to changing business needs.

• Demonstrated ability to build collaborative relationships and work effectively across departments.

• Experience developing virtual instructor-led training materials job aids process documentation and knowledge resources.

• Experience supporting operational or system changes through training and staff readiness.

• Familiarity with SIS platforms COD NSLDS FAFSA Partner Portal or other student information and financial aid systems.

• Experience incorporating quality assurance findings audit results or operational trends into training and staff development.

• Experience working in an online multi-state or rapidly growing higher education environment.

• Current NASFAA Certified Financial Aid Administrator (FAAC) certification or the ability to obtain certification within the first year of employment.

• Experience training staff during system implementations or operational change

• Financial aid regulatory knowledge and operational awareness

• Training design facilitation and coaching

• Ability to translate complex regulations into practical easy-to-understand guidance

• Relationship building and cross-functional collaboration

• Strong written verbal and presentation skills

• Organization prioritization and adaptability

• Process improvement and continuous learning

• Student-centered mindset and commitment to institutional integrity

What youll get:

• A compensation package that includes a base salary equity grant

  • For candidates based in the Atlanta area the anticipated base salary range is $47000$64000

  • Actual compensation within the pay range will be decided based on factors including but not limited to skills prior relevant experience and specific work location. For roles that are available to be filled remotely base salary will be localized.

• Medical dental and vision insurance

• 401(k) match

• Fertility benefits via Carrot

• Flexible Time Away paid holidays

• Opportunity to make an impact youll be an integral player in bringing our vision to life

Unfortunately we are unable to offer new H-1B visa sponsorship for this position. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship. However we can support H-1B transfers and are able to sponsor TN visas for eligible Canadian and Mexican citizens.

Required Experience:

IC