Financial Aid Counselor
Daytona Beach, FL - USA
Job Summary
- Counselors are responsible for projects: SAP Professional Judgment Graduates and Return of Funds.
- Counsel prospective and currently enrolled students in financial aid matters completing applications etc.
- Evaluate in a consistent manner a familys ability to finance a college education.
- Evaluate students applications for financial aid and determine awards or award adjustments in compliance with eligibility requirements stated in federal and state regulations.
- Communicate with students and parents on questions they may have concerning aid programs application procedures availability of aid eligibility requirements awarded amounts financial aid status loans etc. using quality customer service principles techniques and standards.
- Determine student academic eligibility for assistance by applying standards of progress requirements in accordance with federal and state regulations and college degree program requirements.
- Interpret financial data submitted by students and families in order to determine the level of student financial need in relation to program guidelines. Resolve any inconsistent data on student aid applications and verification documents in compliance with Federal Student Aid Verification Requirements.
- Determine when necessary the changing of a students dependency status and level of financial need supported with proper documentation and interpret for students and families how the financial aid process works and how determinations for financial need are made.
- Attend scheduled financial aid workshops for training and updating on new programs regulations policies and procedures.
- Maintain a working knowledge of all federal state and institutional student aid regulations and related office procedures and policies and perform other duties as required or complete special projects as assigned.
- Adhere to deadline policies and procedures; and any of the duties as assigned by the directors.
- Bachelors degree preferred with 1 year experience preferred; or 6 months recent experience and knowledge of student financial aid processing and federal policies and legislation related to student financial aid
- A strong commitment to high quality customer service required
- Good verbal and written communications skills required; ability work with a team effort concept
- Familiarity with automated office systems preferred
- Knowledge of MS Office Suite
- Skills needed for general office procedures and equipment operation and a professional telephone voice
- Ability to multi-task and display a wide degree of creativity and latitude
- Ability to interact with other customer service departments Admissions Registrar Student Accounts Accounts Payable and Purchasing
- 2-year degree or equivalent; and or 1 years recent experience and knowledge of student financial aid processing and federal policies and legislation related to student financial aid
- Good oral and written communications skills
About Company
On October 3, 1904, an exceptional young Black woman, Mary McLeod Bethune, opened the Daytona Literary and Industrial Training School for Negro Girls—what would become Bethune-Cookman University—with $1.50, faith in God and five little girls, along with Dr. Bethune’s son, Albert. ... View more