Financial Aid Advisor

Job Description

The Financial Aid Advisor provides outstanding customer service to students parents faculty staff and the public through in-person phone and email advising. This position is responsible for program management in assigned areas of responsibilities (eg. Satisfactory Academic Progress Professional Judgments Outreach and Communication and Education Abroad etc.) The advisor assists in determining eligibility for financial aid resolving student eligibility issues processing awards reviewing and processing Professional Judgment appeals and leading/participating in outreach events. This position requires the capability to work from home occasional evening and weekend work. There will also be some blackout vacation days during peak processing times.

Required Qualifications

This position requires a customer-focused person who works cooperatively adapts easily and quickly accepts responsibility ensures a high level of accuracy with attention to detail and thrives in a high-volume environment.
Commitment to student access and student success is a must.
Knowledge and skill requirements include: associate degree or experience in a student or customer facing position;
Demonstrated proficiency providing high-level customer service on the phone in person and digitally through email and virtual appointments;
Ability to prioritize and manage multiple competing tasks;
Strong listening and communication skills;
Public speaking and presentation skills;
Demonstrated proficiency with standard office software;
Ability to exercise sound judgment in making difficult decisions;
Experience working with individuals and families from diverse backgrounds.

Preferred Qualifications

Experience working in a college/university financial aid office.
Bachelors degree
Spanish language proficiency.
Website and social media management experience.

Pay Band

4

Overtime Status

Non-Exempt: Eligible for overtime

Appointment Type

Regular

Salary Information

Salary commensurate with experience a budget max of $44192

Hours per week

40

Review Date

July 20 2026

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its mottoUt Prosim(That I May Serve) Virginia Tech pushes the boundaries of knowledge by taking a hands-on transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world Virginia Tech is aninclusive communitydedicated to knowledge discovery and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36000 undergraduate graduate and professional students in eightundergraduate colleges aschool of medicine aveterinary medicinecollegeGraduate School andHonors College.The university has a significant presence across Virginia including Blacksburg the greater Washington D.C. area the Health Sciences and Technology Campus in Roanoke sites in Newport News and Richmond and numerousExtension officesandresearch institutes.A leading global research institution Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective along with opportunities for unique and impactful professional development.