Financial Access Team Lead

Site: Mass General Brigham Incorporated

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for supporting financial access operations including insurance verification authorization processing and follow-up work queue management workflow monitoring and related documentation. Provides staff support first-level escalation assistance training mentoring and workload coordination to support timely financial clearance and department operations. Escalates complex issues to department leadership when guidance approval or intervention is needed beyond established workflows.

Essential Functions

-Performs and supports financial clearance activities including insurance verification authorization processing and follow-up and related documentation as needed to support timely access to care.

-Monitors assigned work queues workflow tools and pending financial access cases to support timely follow-up prioritization and completion of financial clearance activities.

-Assists with workload coordination and assignment of work as needed to support staffing changes coverage needs urgent clearance requests and department priorities.

-Serves as a first-level resource for staff and internal departments regarding financial access workflow questions case status updates technical issues and routine escalation needs.

-Assists with onboarding training mentoring and ongoing support of staff to promote consistent application of department workflows and expectations.

-Escalates complex financial access issues workflow barriers and requests outside established processes to department leadership for review and guidance.

-Contributes to process improvement efforts by identifying workflow barriers sharing feedback and supporting consistent application of department procedures.

-Collaborates with the admissions office case management revenue cycle teams leadership and other internal departments to resolve financial access issues and support financial access operations.

Education

• Associates Degree Healthcare Administration required

• Equivalent experience may be accepted in lieu of degree

Experience

• 3 years of experience in healthcare finance revenue cycle management or patient access required

• 1 years of experience in a supervisory or lead role preferred

Knowledge Skills and Abilities

• Working knowledge of healthcare finance revenue cycle patient access insurance verification authorization processes and financial clearance operations.

• Effective communication and interpersonal skills with the ability to collaborate professionally with staff patients payers leadership and internal departments.

• Ability to provide guidance training mentoring and first-level support to staff in a lead capacity.

• Problem-solving and critical-thinking skills needed to address complex financial access issues and workflow barriers.

• Organizational and prioritization skills to support the timely completion of department responsibilities.

• Professionalism confidentiality and service-oriented communication in a fast-paced healthcare environment.

• Sound judgment in identifying workflow barriers recognizing escalation needs and supporting consistent application of department procedures.

Working Schedule:

• Remote M-F eastern standard business hours. Requires a quiet secure HIPAA-compliant working station

Remote

399 Revolution Drive

40

Regular

Day (United States of America)

Pay Range

$63648.00 - $90750.40/Annual

Grade

6

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

0100 Mass General Brigham Incorporated is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework