Finance Rep-Revenue Cycle-Hybrid

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

Collects reviews discusses and documents demographic insurance and financial information with patients and payers for Mayo Clinic Arizona Jacksonville and Rochester Revenue Cycles. Responsible for management and collection of Mayo Clinic Account Receivables through the use of automated systems and revenue cycle processes. Responds to and resolves a variety of account billing and payment issues from patients and customers. Follows approved guidelines and policies regarding routine patient and payer interactions. Makes independent decisions that require individual and/or team analysis reasoning and problem solving. Interprets applies and communicates Mayo Clinic policies regarding medical and financial aspects of patient care to assure optimal reimbursement for both the patient and Mayo Clinic. This individual must accurately document interactions and interpret interactions documented by others. Must have excellent customer service skills and possess the ability to negotiate payment reimbursement from patients and third party payers via incoming and outgoing phone calls or face to face interactions.

Position may be eligible for and/or required for telework based on business need from an off-site location following adequate training period and demonstrated ability to meet required metrics.

HS Diploma or equivalent AND A minimum of 4 years of relevant experience in finance collections customer service insurance and/or health care environment

OR

Bachelors degree is required.

Bachelor degree in business or health care field preferred.

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Healthcare Financial Management Association (HFMA) Certification Preferred.

Experience as a Financial Representative is preferred.

Qualified candidates must be customer-focused service-oriented and possess demonstrated skills in teambuilding communication decision-making problem-solving interaction coping and versatility. Knowledge of personal computer applications such as Windows Microsoft Word and Excel medical terminology CPT and ICD-9 coding Order Communication System and patient accounting system is helpful. Candidates possessing multi-linguistic skills and cross-cultural experiences are preferred fluent in English is a requirement. Keyboarding experience required.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.