Finance Operations Manager- Marketing (Korean and English Required)

Position Summary

Headquartered in Plano Texas Samsung Electronics America Inc. (SEA) the U.S. Sales and Marketing subsidiary is a leader in mobile technologies consumer electronics home appliances enterprise solutions and networks systems. For more than four decades Samsung has driven innovation economic growth and workforce opportunity across the United Statesinvesting over $100 billion and employing more than 20000 people nationwide. By integrating our large portfolio of products services and AI technology were creating smarter sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co. Ltd.

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The Marketing Operations Manager serves as the central oversight function for marketing expense management across Samsung Electronics Americas CE and NAHQ marketing teams. The role is responsible for reviewing and approving all marketing submissions in N-ERP Knox and RMS; conducting ROI and spend analysis; enforcing MDF policy compliance; and managing month-end financial close activities. The position also acts as the designated Point-in-Contact (PIC) for marketing sample orders and material master data maintenance ensuring system integrity and operational accountability.

1. Marketing Expense Management

A. Submission Review & Approval

Review and approve all campaign submissions via N-ERP verifying that team budgets are aligned with the Marketing Plan (MP) for all CE and NAHQ marketing teams.

Review and approve plan proposal submissions ensuring program objectives deliverables ROI and KPIs

Review BQMS Purchase Orders in Knox validating bidding results and vendor contracts

Review and approve vendor payment requests confirming payments match agreed terms and that sufficient proof of performance has been provided.

Review all RMS PUMIs (Promotional Unit Management Inputs) for CE and NAHQ marketing programs.

B. ROI Tracking & Spend Analysis

Track and analyze actual marketing spend by division and activity against forecast; conduct ROI analysis for all marketing programs.

Benchmark total spend against prior-year actuals; document and escalate rationale for budget increases

Apply the 50/30/20 prioritization framework to assess program importance and resource allocation

Record KPI metrics and prior-year ROI vs. current-year targets; document actual program achievements and escalate underperformance cases

C. Policy Enforcement & Training

Conduct monthly company-wide training sessions on MDF/BQMS process and policy for all CE and NAHQ

Provide day-to-day operational guidance to marketing teams to ensure ongoing compliance.

Identify & implement improvement opportunities to drive workflow efficiency & program outcomes

2. Marketing Sample Management (FOC Orders)

Review and approve all Free-of-Charge (FOC) sample device requests in Knox for CE and NAHQ confirming requests are reasonable serve a legitimate marketing purpose and provide measurable ROI/benefit.

Ensure devices intended for post-use return are designated as returnable in the system; follow up with program owners to confirm receipt.

Collaborate with sample managers to reconcile system records against physical inventory at warehouse

Create payment requests for all FOC sample orders approved within the month

3. Month-End Closing

Ensure all current-month transactions are fully approved or cleared from the system by the close deadline

Verify that all current-month marketing expenses have been properly accrued

Review aged EOs with all relevant teams and drive resolution to minimize outstanding balances

Submit all HQ reimbursement requests through NTS within the required reporting window

4. Master Data Management

Serve as the designated PIC for material data requests maintaining neutrality to avoid conflicts of interest

Support model extension requests and SKU setting configurations in N-ERP

Maintain accuracy & consistency of master data records to support downstream reporting and operations

Skills and Qualifications

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