File Clerk 3rd Shift

The Always Best Care 3rd File Clerkis responsible for responding in a timely professional & courteous manner to customer inquiries and complaints. The position will provide effective customer service for all internal and external customers by using excellent in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service File Clerk will be required to attend training on an as needed basis.

The hours for this positionare 11:00 pm to 7: 30 am and can include every Saturday and/or Sunday based on scheduling needs. Employees will have 2 weekdays off during the normal week.

Essential Duties/ Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Duties include the following: Other duties may be assigned
• Answers inquiries by clarifying desired information; researching locating and providing information in a timely and accurate manner
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Fulfills request by clarifying desired information; completing transactions; forwarding request
• Recognizesopportunities to start up new accounts by explaining the services we have to offer for both skilled and non-skilled agencies
• Enhances organization reputation by accepting ownership for accomplishing new and different request; exploring opportunities to add value to job accomplishments
• Notify supervisor of ongoing problems
• Performs other related duties assigned

Required Education/ Experience

• High School Diploma or GED equivalent required
• Strong customer service skills and 2 years of previous customer service experience (scheduling taking in-bound calls and making outbound calls)
• 2 years of experience with case management systems
• Knowledge of medical terminology
• Problem solving skills
• Data Entry Skills
• Excellent Computer skills and proficiency in Microsoft Office Suite
• Excellent verbal and written communication skills
• Able to maintain confidentiality
• Able to work under minimal supervision

We offer a competitive benefits package which include medical dental vision life insurance paid time off (PTO) 401(k) plan position related education expenses program client referral program and more

Always Best Care Senior Services is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age race creed color natural origin qualified disability or veteran status ancestry marital status sexual orientation sex or any other legally protected category.