Field Technical Service Supervisor
Job Location:
Job Location:
Irvine, CA - USA
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
2 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Description
The Field Service Supervisor role is responsive to oversee the daily activities of a team of Field Service Engineers while providing technical service repair and installation of ASP solutions within their own assigned territory. They will split their time leveraging their expertise managing their own install base while managing and guiding direct reports.
Duties and Responsibilities
Under remote supervision and general direction this position adheres to all applicable laws regulations and ASP policies and guidelines. The roles and responsibilities include:
Supervisory Responsibilities:
- Manage the work of a team of Field Service Engineers contributing to regional business technical and operational initiatives including cost quality delivery and safety objectives
- Set daily priorities to drive achievement against team objectives and in alignment with company policies and business plans
- Responsible for the performance training and development of direct reports
- Drive team to improve their FBS knowledge and application
- Oversee parts management trunk stock coordination and customer escalations
- Territory Responsibilities:
- Perform advanced troubleshooting repair and installation of equipment within assigned territory including compliance and documentation requirements
- Create open lines of communication with the field and proactively develop targeted solutions to technical issues
- Collaborate with internal and external partners to deliver customer-focused solutions
- Work with leadership customers and scheduling personnel to schedule all aspects of technical/service work required
- Advise on improvement opportunities for equipment efficiency quality and/or reduced cost of service
- Manage customer expectations before and after interactions to ensure customer satisfaction
- Additional Responsibilities:
- Complete all assigned training and documentation requirements within assigned due dates
- Process RMA returns to support individual usage of supporting parts and equipment
- Support the regional service leader in conjunction with the organizational goals and CVDs and performing other duties as needed
- This position may require on-call responsibilities after-hours or weekend work as needed.
- Performotherwork-relateddutiesasassignedbythemanagerofthe role.
Qualifications
Education:
- High School or Equivalent
YearsofRelatedExperience:
- HighSchooldiplomawith5yearsrelated work experienceorAssociates Degree with 3 years related work experience.
- Minimum of 4 years of experience in customer support/customer relations/technical support.
- Minimumof3yearsofexperienceinaField Service environmentpreferablyintheelectronicsormedical device industry or minimum 3 years of experience as a Biomedical Engineer in a hospital environment.
- Preferred minimum 2 years managing projects costs and coordinating the work of others in a remote technical environment.
KnowledgeSkillsAbilities Certifications/LicensesandAffiliations:
- Demonstrated ability to develop others and to effectively influence staffing decisions such as talent selection and performance management.
- Abilitytoperformsuccessfullyinamatrix/teamenvironmentutilizingexcellentverbalandwrittencommunication time management and teamwork skills to coordinate resources and projects effectively.
- Leverage proficiency in continuous improvement methodologies to drive others to improve their FBS knowledge and application
- Broad technical expertise and extensive experience in addressing complex customer escalationsto achievetoplevelcustomersatisfactionin all accounts.
- Experienceusingofficebasedandcustomizedcomputerprograms/applicationsforterritorymanagement and administrative activities.
- Basicknowledgeofoffice-basedcomputerprogramssuchasWordExcelOutlookandAccessandtheir application in administrative activities.
- Knowledgeofservicesystems.
- Practical understanding and application of cost management.
- Knowledgeofinventorymanagementpracticesinordertomaintainandaccountforparts inventory.
- Basicunderstandingofbusinesspracticesprocessesandassociatedcostsofmanagingprimaryterritory.
- Knowledgeofcalibratedtools.
Preferred Qualifications
- MCPcertificationorequivalent.
- MicrosoftAcertificationorequivalentcomputerhardwarecertification.
Required Experience:
Manager
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
