Field Support Technician | HOU

About Zipline

Zipline is the worlds largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food medicine and essential goods anytime anywhere. We design build and operate the worlds largest autonomous logistics system delivering critical supplies quickly and reliably. Today Zipline operates on four continents makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries to date including blood vaccines medical supplies food and retail products.

Our customers include the worlds largest and most prominent healthcare systems governments retailers restaurants and global businesses who rely on us to save lives reduce emissions increase economic opportunity and provide delivery from point A to point B as fast as possible. The drone is only 15% of what weve built to enable seamless reliable global operations.

Our system strengthens supply chains reduces congestion and gives people time back. With more than 140 million commercial autonomous miles safely flown Zipline is redefining access to healthcare consumer products and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct meaningful impact on peoples lives and by scaling the future of logistics. We are seeking people who sculpt from first principles enjoy facing adversity and can do the impossible at record breaking speeds.

About You and The Role

As a Field Support Technician you will keep Zipline DropBoxes partner pickup locations where orders are loaded into Zipline aircraft for deliverysafe reliable and ready for daily operations. Your work centers on site systems and equipment not aircraft maintenance.

You will own the condition of assigned regional sites: inspecting equipment completing preventive maintenance and basic repairs documenting work and escalating issues beyond established procedures. Strong performance means sites meet Ziplines operational and quality standards preventive work is completed records are timely and issues have clear ownership through resolution or handoff.

What Youll Do

• Inspect assigned DropBoxes and maintain clean organized safe operational sites that meet Zipline standards.
• Perform routine preventive maintenance on DropBox systems and site equipment using established procedures.
• Complete basic repairs and light maintenance within approved procedures; escalate issues requiring specialized technical support or decisions.
• Troubleshoot technical and operational issues identify hazards or deficiencies and take appropriate action to protect safe operations.
• Document inspections maintenance repairs site conditions and escalations accurately and on time using mobile tools.
• Coordinate with Zipline teams customers and partner representatives to communicate site status and follow issues through resolution or handoff.
• Travel between assigned regional sites and support other regional locations as business needs require.

What Youll Bring

• Hands-on mechanical or technical aptitude for light maintenance basic repairs and structured troubleshooting.
• Ability to work independently prioritize assigned site work and follow technical instructions standard operating procedures and safety requirements.
• Strong ownership reliability attention to detail and judgment to recognize when an issue requires escalation.
• Clear written and verbal communication including professional onsite interactions with customers and partners.
• Comfort using smartphones mobile applications and digital tools to record work and communicate updates.
• A valid drivers license with a clean driving record for the past 36 months plus a reliable personal vehicle for regional travel.
• Ability to lift and carry up to 50 pounds and work outdoors in varying weather; availability TuesdaySaturday Sunday-Thursday or Thursday-Monday for a six-month contract.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!

Voluntary Self-Identification

For government reporting purposes we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Zipline s Equal Employment Opportunity policy we do not discriminate on the basis of any protected group status under any applicable law.