Field Support Technician | Austin

About Zipline

Zipline is the worlds largest and most experienced drone delivery service. We are on a mission to serve all humans equally by ensuring access to food medicine and essential goods anytime anywhere. We design build and operate the worlds largest autonomous logistics system delivering critical supplies quickly and reliably. Today Zipline operates on four continents makes a delivery somewhere in the world every 30 seconds and has completed millions of deliveries to date including blood vaccines medical supplies food and retail products.

Our customers include the worlds largest and most prominent healthcare systems governments retailers restaurants and global businesses who rely on us to save lives reduce emissions increase economic opportunity and provide delivery from point A to point B as fast as possible. The drone is only 15% of what weve built to enable seamless reliable global operations.

Our system strengthens supply chains reduces congestion and gives people time back. With more than 140 million commercial autonomous miles safely flown Zipline is redefining access to healthcare consumer products and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct meaningful impact on peoples lives and by scaling the future of logistics. We are seeking people who sculpt from first principles enjoy facing adversity and can do the impossible at record breaking speeds.

About You and The Role

Zipline is hiring a Field Support Technician to help keep our Dropbox locations safe reliable and ready to serve customers every day.

Dropboxes are located at partner sites and are an important part of Ziplines delivery this hands-on role youll travel between assigned locations to inspect equipment complete light maintenance troubleshoot problems and make sure each site meets Ziplines safety and quality standards.

Youll often work independently and interact directly with our partners. Were looking for someone who communicates well takes pride in their work and follows through when something needs attention. You dont need to know everything on day one but you should be comfortable working with tools solving problems and learning new systems.

This is a six-month contract position with the opportunity to be considered for a full-time role based on performance and business needs.

What Youll Do

Visit assigned Dropbox locations and ensure they are clean organized safe and ready for daily operations.
Perform routine inspections and preventive maintenance on Dropbox equipment and supporting systems.
Complete basic mechanical technical and site repairs using established procedures.
Troubleshoot equipment problems and resolve issues within the scope of your training.
Identify damaged equipment safety concerns or operational issues before they affect customers or partners.
Escalate issues quickly when additional technical or operational support is needed.
Provide clear details photos and documentation so internal teams can understand and resolve reported problems.
Track completed inspections maintenance work repairs and open issues.
Communicate professionally with partner teams vendors and Zipline employees.
Maintain the tools parts and supplies needed to support your assigned locations.
Travel between sites and assist at other regional locations when operational support is needed.
Identify recurring problems and share ideas that could improve site reliability safety or the partner experience.

What Youll Bring

• Hands-on technical or mechanical ability and comfort working with basic tools.
• Experience performing light maintenance inspections repairs or troubleshooting.
• A strong sense of ownershipyou notice problems and take action to address them.
• Good judgment and the ability to stay calm when unexpected issues arise.
• Strong written and verbal communication skills.
• A customer-first mindset and the ability to represent Zipline professionally.
• Attention to detail and a commitment to following safety procedures.
• The ability to manage your time prioritize work and move between multiple sites.
• Comfort working independently while staying connected with a larger support team.
• A willingness to learn new equipment systems and operating procedures.
• Previous experience in field support facilities maintenance equipment repair technical service or a similar hands-on role is preferred but not required.

Minimum Qualifications

• Valid drivers license and a clean driving record for the past 36 months.
• Access to a reliable vehicle for traveling between assigned sites.
• Ability to lift and carry up to 50 pounds.
• Ability to stand walk bend reach and perform physical work for extended periods.
• Comfort working both indoors and outdoors in changing weather conditions.
• Flexibility to travel or commute to other sites within the region when needed.
• Availability to work either a TuesdaySaturday or ThursdaySunday schedule.
• Ability to commit to the full six-month contract.
  
  

During your first six months success in this role means:

Assigned Dropboxes are consistently safe clean and ready for operation.
Routine inspections and maintenance are completed accurately and on time.
Issues are identified early documented clearly and escalated to the right teams.
Partners receive professional responsive and reliable support.
You can independently manage your assigned sites while maintaining strong communication with the broader team.

What Else You Need To Know

Zipline is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws or our own sensibilities.

We value diversity at Zipline and welcome applications from those who are traditionally underrepresented in tech. If you like the sound of this position but are not sure if you are the perfect fit please apply!