Field Support Specialist

About Carrier

Carrier Global Corporation global leader in intelligent climate and energy solutions is committed to creating innovations that bring comfort safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control air quality and transportation we improve lives empower critical industries and ensure safe transport of food lifesaving medicines and more. Since inventing modern air conditioning in 1902 we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class inclusive workforce that puts the customer at the center of everything we do. For more information visit or follow on Carrier social media at @Carrier.

About this role

As a Field Support Specialist you will be a critical part of our team and gain extensive exposure to the inner workings of both internal and external customer service. You will work in partnership with our field-based teams to ensure timely and accurate facilitation of all processes to meet customers needs.

Key Responsibilities:

• Warranty (Registration & Claiming) Registering newly installed Carrier equipment and processing warranty repair claims for labor reimbursements.
• Procurement Support (Parts Ordering Indirect Purchases & Utility Payment support Extended Warranty Travel Support)
• Vendor Pre-Qualification
• Customer Master pricing changes/setups
• Revenue/AR Support (Cost Transfer Credit Memo Customer Special Rates)
• Startup and Carrier Commercial Asset Registration

Required Qualifications:

• High School diploma or GED
• Must have a valid Drivers License
• 3 years of experience in the customer service field supporting the service industry.
• 1 years of experience utilizing Microsoft Office

Preferred Qualifications:

• Bachelors Degree
• Experience in HVAC service industry
• Accounts Receivable experience
• Knowledge/understanding of
• Knowledge/understanding of SAP S4-Hana
• Strong attention to detail and organizational skills
• Strong verbal and written communication skills
• Ability to interact effectively with colleagues and customers at all organizational levels
• Ability to work without close supervision
• Excellent time management skills
• Able to multitask or manage multiple competing priorities successfully
• Ability to follow and execute processes based on Standard Work Instructions

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits including:

• Health Care Benefits: Medical Dental Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days up to 15 days; paid sick days up to 5 days; paid personal leave up to 5 days; paid holidays up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering please click here Work with us Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process participate in an interview or otherwise engage in the hiring process please contact us at . We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process with oversight by people.