Field Supervisor & Trainer

At Barker and Sons Plumbing we believe that great people do great work and were eager to welcome a Field Supervisor & Trainer who shares this this role youll be at the heart of our operations empowering our team of field technicians through mentorship and guidance. Youll lead by example nurturing the next generation of plumbers to achieve excellence in every service they provide. Your ability to communicate effectively and solve problems will ensure our high standards are consistently met while fostering a culture of continuous improvement and learning.

Youll be joining a team that values professional growth and understands the importance of work-life balance. Our comprehensive benefits package including healthcare retirement plans and flexible schedules reflects our commitment to your well-being. We also provide the tools you need to succeed from a company service truck to the latest technology. If youre ready to make a real impact and take pride in developing others lets move forward together with Barker and Sons Plumbing.

• Assist the Service Manager in leadership management and accountability of Field Technicians to include weekly 1:1s ride-a-longs and ongoing communication with Field Technicians.
• Train Field Technicians on technical skills company processes and procedures safety rules and regulations and quality expectations.
• Lead the companys Quality Assurance program and ensure service quality standards are met or exceeded.
• Monitor the performance of Field Technicians and advise them on how to improve.
• Conduct training with Field Technicians to continually enhance their service delivery.
• Assist the Service Manager in conducting ride-a-longs and debriefs with Field Technicians to improve and/or reinforce behaviors.
• Review curbside feedback and option sheets with Field Technicians.
• Maintain Plumbing technical competencies.
• Work alongside technicians and dispatchers to ensure the overall success of the department.
• Actively participate in and/or lead training and meetings.
• Assist Field Technicians with troubleshooting customer concerns and ensuring the highest levels of satisfaction.
• Assist in onboarding new Field Technicians.

Required:

• Career-long track record of growth & success as a plumbing field technician and/or plumbing service manager.
• Impeccable understanding of plumbing best practices code and operational considerations that apply to residential job sites.
• Strong technical understanding of plumbing products solutions and service invoicing.
• Ability to build trust demonstrate empathy and inspire others to attain objectives.
• Detail-focused self-starter that gets things done.
• Strong written and verbal communication skills.
• Quick sound decision-making abilities with the ability to excel in a fast-paced goal-driven environment.
• Adept at creating and improving processes systems and the quality of work delivered.
• Able to work out of our Orange County office and/or in the field with technicians daily.
• Able to work weekends.
• Hold a valid (CA) drivers license with a clean driving record.
• Able to pass a background check for Home Services.

Preferred:

• Plumbing Journeymans License.
• 15 years as a Plumbing Technician and/or Plumbing Service Manager.
• Experience running a home service plumbing Quality Assurance program.
• Experience managing and/or leading safety programs.
• Good presentation and public speaking skills.

Desired:

• Experience conducting call-by-call management.
• Experience within a Nexstar Network Home Services Company.
• Experience using Service Titan or similar home services support software.
• Experience developing and delivering training programs to Field Technicians.