Field Services Technician

At we believe the outdoors brings out the best in all of us. We are committed to fostering a culture of belonging and creating safe inclusive spaces where everyone feels welcomeboth here and Outside. We value individual differences and are dedicated to maintaining an inclusive work environment where everyone can bring the best of their experience and talents and truly thrive.

Freeport Maine is seeking a Field Services Technician to join our Network Team. This role is ideal for someone with proven experience in networking cabling and device installations who is passionate about delivering the connectivity that powers our business. The technician will install maintain and support cabling and network equipment throughout the greater Freeport area while also providing remote support for locations across the organization.

This is a HYBRIDposition working some days onsite at our Headquarters in Freeport ME and some days from home.

Candidates must be authorized to work in the United States. We are unable to sponsor employment visas for this position.

Key Responsibilities

Perform installation configuration break/fix and preventive maintenance for network edge equipment switches wireless access points appliances and cabling including physical installs replacements and Layer 1/2 troubleshooting.

Act as a primary resource for executing changes staging equipment and validating connectivity during deployments and incidents.

Respond to and resolve assigned tickets within SLA escalating complex network security or systems issues to the appropriate engineering group with clear diagnostic detail.

Execute datacenter support hardware refresh site build-out and new-store opening projects including staging equipment imaging deployment and go-live support.

Diagnose connectivity and performance issues at the site level coordinating with network engineering on WAN/LAN wireless and security (e.g. Zscaler/SD-WAN) dependencies.

Maintain accurate asset inventory and configuration records and document work performed in the ticketing and knowledge-management systems.

Manage on-site vendor and carrier appointments (circuit installs hardware deliveries structured cabling) and validate work against requirements.

Participate in an on-call / after-hours rotation to support business-critical sites and maintenance windows.

Health and Safety Requirement: Every employee is responsible for contributing to a safe and healthy workplace. Employees are expected to be active participants in health and safety by following all safety policies and procedures reporting unsafe conditions or at-risk behaviors to leadership and conducting work in a safe manner. Those in a leadership role are also expected to model safe behaviors evaluate risk and ensure that risks are reduced to acceptable levels.

Required Qualifications

2-3 years of hands-on IT field support or infrastructure technician experience.

Working knowledge of networking fundamentals: TCP/IP DNS DHCP VLANs Wi-Fi and structured cabling.

Experience troubleshooting end-user hardware operating systems (Windows) and common peripherals.

Ability to read and follow runbooks wiring diagrams and change documentation and to document work accurately.

Strong customer-service orientation and the ability to communicate technical status to non-technical staff.

Preferred Qualifications

Experience supporting retail POS environments distribution/warehouse technology (handheld scanners label printers) or multi-site infrastructure.

Exposure to enterprise network and security platforms (e.g. Meraki/Arista switching wireless access points Zscaler Palo Alto).

Familiarity with ITSM ticketing and asset management tools and with imaging/endpoint management platforms.

Relevant certifications such as CompTIA A/Network Cisco CCT/CCNA or equivalent.

Basic scripting or comfort with command-line tools for diagnostics.

Physical & Travel Requirements

Regular regional travel between assigned sites or other facilities.

Extended periods of standing walking bending and working in equipment/wiring areas.

Occasional lifting and carrying of hardware and cabling materials.

Ability to lift and move equipment (up to 50 lbs) work in wiring closets and stockrooms and use ladders/lifts as needed.

Valid drivers license (annual driver history check) and ability to travel between sites within the assigned region.

Expectation to be onsite 4 days per week in Freeport ME

If you care about the outdoors joining is a great way to feel good about what you do. Our benefits package makes a good thing even better with programs and perks designed to support your health and financial goals. Plus maintaining a healthy work-life balance and re-charging outside are all part of the plan.

If your experience looks a little different from what weve identified and you think youd be great at this role wed love to learn more about you! At we believe the outdoors brings out the best in all of us. We strive to reflect this every day in our commitments to employees and partners and in our efforts to promote belonging.