Field Services Engineer

Field Services Engineer

Muskegon MI (Onsite)

Experience - 4 - 8 years of experience

Fulltime

Job Description

Must Have Technical/Functional Skills

• Field service support experience under manufacturing domain ITIL SLA incident management IMAC smart hands support
• On network servers OT security service now ticking tool experience asset management stock management audit escalation management
• Meeting room support excellent in customer communication good to have team management skill ops lead role for EUC role.

Roles & Responsibilities:

• Manage day-to-day operation based on onsite support services ticket management KPI escalation IMAC Break fixes dispatch supportt asset delivery part DaaS service across Hub spoke and dispatch sites vendor management meeting room support customer connect
• Printer support OT support factory PCS support manage team and customer requests on priority
• Generic Managerial Skills If any
• Should have excellent customer handling skills governance lead operations with confidence manage escalations at regional level
• Should be capable to be proactive to pick operations issue with customer and fix them decision making capability mentor team where possible bring continues improvement

Thanks & Regards

Chandragupt Shivam

Ph : EXT-3188