Field Services Associate Director

Help us transform Wisconsin and the world! The University of Wisconsin Madison branded a public Ivy by Forbes Magazine provides a world-class education to our students and supports cutting-edge research with global collaborators who leverage our data networks to find and visualize black holes uncover elusive subatomic particles and gravitational waves improve weather and climate forecasting identify invasive species in the U.S. enhance agriculture yields and livestock growth and SO much more!

The Division of Information Technology (DoIT) seeks an enthusiastic and talented Network Services Field Services Associate Director to work with world-class faculty staff students and leading-edge network this role youll be managing a team of 15 to install and maintain networks connecting over 60000 faculty staff and students special-purpose research instruments computation and storage systems to each other and to reach collaborators and data sources across the world.

The candidate selected for this position may perform a combination of on-site and remote work subject to an approved flexible work arrangement (FWA) which is reviewed and approved annually. It is anticipatedthe role will be onsite at least four days per week. Remote work requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided University policy transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Travel Expectations:

It is expected that employees will make individual arrangements for transportation adequate to meet position responsibilities and essential job functions. Read more about UW-Madison Driver Authorization.

Applicants are required to: Have a valid drivers license and a reliable source of independent transportation for periodic in-state work travel and/or comply with requirements for UW-Madison vehicle use authorization.

• Directs strategic information technology planning initiatives and establishes objectives for the institution to ensure appropriate use of financial administrative staffing resources in alignment with the strategic plan

• Developsoperating policies and procedures to comply with regulations institutional policies andunit objectives

• Exercises supervisory authority including hiring transferring suspending promoting managing conduct and performance discharging assigning rewarding disciplining and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees

• May develop and audit institutional budgets and/or financials

• Manage and maintain service levels. Establish measures of service success such as benchmarks key performance indicators (KPIs) and Objective and Key Results (OKRs). Oversee a program of continuous improvement for all services

• Servesas aliaisonrepresenting the interestsof the institution to internal and external stakeholders

• Responsible for the successful implementation of and management of projects at the group department and enterprise level

• Advisesinstitutional or divisional leadership on information technology operations and business models

• Mayperform manager functions

Division of Information Technology Network Services Field Services

UW is a comprehensive teaching public service and scholarly research institution. Our faculty have enabled us to remain consistently ranked in the top 5 research institutions (by expenditures) in the U.S. We are comprised of 14 schools and colleges over 28000 faculty/staff a student enrollment of over 50000 with a $5.1B annual budget which includes over $1.9B in research expenditures.

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive respectful and supportive work environment; professional development opportunities; innovation; and alignment with the campuss teaching learning and research is UWs central IT organization. We provide computer technology services to UW and a more limited set of services to other Universities of Wisconsin other units of State government and other institutions in the region. DoIT delivers desktop server and cloud computing services and supports networks telecommunications Internet connectivity administrative and academic systems security instructional technology and other information technology services.

Network Services is a department within DoIT that is responsible for the operations administration management and support of the campus wired and wireless networks wide-area networks and certain network-based applications such as unified communications remote access systems streaming TV and DNS/DHCP services. The department performs long-range planning design procurement installation and maintenance of a broad range of network services. The department also provides certain cyberinfrastructure support to facilitate faculty research.

Field Services is responsible for project work and the operational management of the campus voice data wireless and streaming TV networks. Our work is performed in and around the more than 180 buildings within the contiguous campus framework and approximately 24 off-campus locations where we provide telecommunications and 247 incident response along with daily operational and long-term project support.

Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $135000 - $150000 with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation holidays and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at ( Qualifications:

• Experience directing leading planning and managing projects (e.g. enterprise-wide department or team) of varying sizes and scope
• Demonstrated experience providing leadership exercising influence and building consensus or partnerships in a large complex and collaborative enterprise
• Experience coordinating and tracking multiple projects or tasks simultaneously ensuring deliverables are completed on schedule and stakeholders are informed of progress and risks
• Knowledge of data communication network and infrastructure technologies such as routers switches fiber optics or structured copper cabling

• Previous management experience supervising IT employees such as directing and scheduling personnel managing performance hiring/separating activities or rewarding at least 2 direct reports
• Knowledge of or experience with data communication network technologies and infrastructure diagnostic testing hardware/software and troubleshooting techniques to find and fix network connection faults
• Proven ability to effectively communicate complex information through written verbal and presentation formats to technical and non-technical audiences achieving stakeholder understanding alignment and action on key initiatives
• Proven ability to identify assess and resolve operational challenges while meeting established timelines and maintaining service levels
• Demonstrated experience managing budgets including planning forecasting tracking expenditures and reporting on financial performance to ensure alignment with approved budget objectives

Bachelors Degree Preferred Minimum

Click on the Apply button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualificationsand resume detailing their training and experience relating to the required and preferred qualifications referencedabove. The application reviewers will be relying on written application materials to determine which qualified applicants willadvance in the recruitment process.

This position requires a valid drivers license a motor vehicle record that meets UW Risk Management standards and ability to drive State of Wisconsin owned vehicles.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship on or before the effective date of appointment. University sponsorship is not available for this position. UW-Madison is not an E-Verify employer therefore F-1 STEM OPT and STEM extensions are not options for work authorization.

DoIT values the importance of and adheres to the highest standards of accessibility to engage and encourage participation from all constituents. Candidates are highly encouraged to submit their application materials in a manner that is digitally accessible. Information that will aid you in ensuring your materials are accessible can be found at Information:

DoIT Human Resources

Relay Access (WTRS): 7-1-1. SeeRELAYSERVICEfor further information.

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies crime statistics for the previous 3 calendar years and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.