Field Service Technician

RND Automation is seeking a highly skilled and customer-focused Field Service Technician to install commission troubleshoot and service custom automation equipment at customer facilities throughout the United States and internationally.

This position requires approximately 75% travel and is ideal for a senior technician who enjoys hands-on problem solving working with advanced automation technologies and supporting customers in demanding manufacturing environments.

Key Responsibilities

• Install commission troubleshoot and service custom robotic packaging and automated assembly equipment at customer facilities.
• Diagnose and resolve electrical mechanical pneumatic controls and automation-related issues.
• Troubleshoot and modify PLCs HMIs motion-control systems and robotic systems.
• Support equipment startup machine qualification and customer acceptance.
• Analyze machine performance and identify root causes of equipment failures.
• Read and interpret electrical schematics mechanical drawings pneumatic diagrams and machine documentation.
• Troubleshoot mechanical systems including conveyors actuators servo systems tooling fixtures and custom assembly mechanisms.
• Work closely with engineering controls manufacturing and project management teams to resolve field issues.
• Provide technical support and training to customers including engineering personnel.
• Document service activities machine issues corrective actions and recommendations.
• Communicate professionally with customers and provide timely updates on equipment status and corrective actions.
• Assist with machine improvements modifications and field upgrades.
• Maintain a high level of safety and professionalism while working at customer facilities.

Required Qualifications

• Requires equivalent hands-on experience as a Field Service Technician or similar role; a certificate or technical degree is preferred.
• Experience troubleshooting and servicing custom automation or automated assembly equipment.
• Working knowledge of PLCs HMIs and industrial robotics.
• Strong understanding of mechanical systems and the ability to troubleshoot complex mechanical equipment.
• Ability to read and understand electrical schematics mechanical drawings and pneumatic diagrams.
• Strong electrical and mechanical troubleshooting skills.
• Ability to use diagnostic tools and systematically identify root causes of equipment problems.
• Excellent communication customer service and problem-solving skills.
• Ability to work independently with minimal supervision.
• Ability and willingness to travel approximately 75%.

Preferred Qualifications

• Experience with industrial robots servo motors motion control vision systems or machine safety systems.
• Experience with PLC platforms such as Allen-Bradley/Rockwell Automation or similar.
• Experience with HMI troubleshooting.
• Experience with automated assembly packaging medical device or industrial automation equipment.
• Experience with machine commissioning and customer acceptance testing.
• Knowledge of pneumatic and electrical control systems.
• Experience providing customer training and technical support.

Other Requirements

• Frequent travel to customer manufacturing facilities up to 75%.
• Ability to work around operating machinery and industrial automation equipment.
• Ability to stand walk bend reach and occasionally lift equipment or components as required.
• Willingness to work flexible hours including evenings or weekends during machine installations startups or critical service events.

Required Experience:

IC