Field Service Technician (Santa Clara, CA)

The Field Service Technician is responsible for inspection troubleshooting scheduling and execution of repairs and preventative maintenance on INFICON Leak Detectors at customer sites. Work will also include In-House repairs at our service center in Santa Clara CA. Must be self-motivated to work unsupervised in customer environments which may include industrial facilities assembly lines laboratories and semiconductor fabs. Travel up to 50% may be required. Territory will include but not limited to the U.S. West Coast States.

Duties may include but are not limited to:

* Provide support with initial setup and basic operational training on new leak detectors. 

* Educate customers on best practices for leak detection relevant to their specific applications. 

* Identify opportunities to promote leak detector accessories and new products while supporting customers in the field.

* Provide INFICON Key Account Managers and management with feedback on products customer accounts and  competitive trends observed while performing standard job duties.

* Provide technical and application support as needed.

* Interface with our internal customers and make recommendations concerning Field Service Techniques and Applications. 

* Inside INFICON contribute to improving our position in the market via product line revisions service strategy changes and service or sales policy changes.

* Act as a role model by responding and assisting all customers in a positive and supportive manner.

* Utilize SAP and CRM systems to generate customer quotes and process service orders.

* Maintain INFICONs ISO 9001 registration by keeping procedures and files up-to-date recommending improvements as appropriate and maintaining an awareness of pertinent procedures in all departments.

* Must be willing to travel during the initial training phase if necessary.

* Perform other duties as assigned.

Qualifications :

* Highly motivated self-starter.

* Strong interpersonal skills and adaptability with a focus on delivering excellent customer service.

* Minimum of 2 years of experience repairing semiconductor vacuum equipment.

* Associate of Science degree in a technical field or equivalent technical or military experience and/or certification.

* Strong computer skills including Microsoft Office with preferred experience in CRM and SAP systems.

* Must be able to lift carry and push up to 75lbs on a daily basis.

* May require prolonged visual concentration on small or detailed areas (e.g. monitors screens spreadsheets documents and magnifying glasses.

Additional Information :

The expected salary range for this position is between $75000 and $82000 per year paid on an hourly basis. The actual compensation will be determined based on experience location and other factors permitted by addition INFICON employees are eligible for a profit-sharing bonus with a target of 10% as well as 401K match up to 8% (vesting schedule). 

INFICON provides a dynamic work environment that promotes diversity equity and inclusion. Our employees experience ongoing green initiatives flexible work hours and a variety of health and wellness programs.

INFICONs forward-thinking approach offers countless opportunities to design support and manufacture a diverse product portfolio that expands globally. Our Lean and Agile work environment offers competitive compensation relocation assistance a discretionary bonus and generous employee benefits; major medical dental health vision 401K vacation and sick time tuition reimbursement and more!

INFICON is committed to ensuring that our online application process provides an equal opportunity to all job seekers that apply without regard to race religion ethnicity national origin citizenship gender age protected veteran status disability status genetic information sexual orientation or any other protected characteristic. A notice describing Federal equal employment opportunity laws is available here to reaffirm this commitment.   Any contact that would like to request a reasonable accommodation to participate in the application process should contact .

INFICON Inc. strictly complies with all aspects of the Export Administration Regulations (EAR) including those sections dealing with deemed exports to foreign nationals.

Remote Work :

No

Employment Type :

Full-time