Field Service Technician

Job Purpose Statement:The Service Representative is responsible for commissioning servicing and supporting company equipment at customer sites while contributing technical expertise to product improvement and development initiatives. This role blends hands-on mechanical and electrical troubleshooting with customer training documentation and crossfunctional collaboration to ensure equipment performance safety and customer satisfaction.

Job Functions:

• Travel to customer facilities to install start up troubleshoot and repair companymanufactured equipment.
• Operate and test equipment during trial runs to verify proper setup quality standards and production performance.
• Diagnose issues and perform mechanical electrical or controlsrelated repairs in response to customer requests.
• Modify or adapt new and existing equipment to meet customerspecific operational or production requirements.
• Provide onsite training and technical guidance to customer operators engineers and maintenance personnel on equipment setup operation adjustment and preventive maintenance.
• Prepare clear accurate service reports documentation and records of work performed.
• Support research development and laboratory activities as assigned including testing and evaluation of product changes.
• Identify opportunities to improve product safety reliability and design; provide practical recommendations to engineering and leadership teams.
• Participate in special projects related to equipment performance product functionality and continuous improvement initiatives.
• Follow all safety guidelines and maintain a safe clean and organized work environment at all times.
• Perform additional duties as assigned to support business and customer needs.

Qualifications & Competencies:

• Strong mechanical and technical aptitude with the ability to troubleshoot complex equipment issues.
• Effective verbal and written communication skills including the ability to train and support customers.
• Customerfocused mindset with strong problemsolving and organizational skills.
• Ability to work independently at customer sites while collaborating with internal teams.
• Willingness and ability to travel as required.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Required Experience:

Manager