Field Service Technician (Los Angeles)
Job Location:
El Segundo, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About Circadia Health
Circadia Health is a growth-stage healthcare AI company on a mission to prevent avoidable hospitalizations and transform senior-care operations. Our Circadia Intelligence Platform combines:
Contactless sensing that monitors respiration and motion with medical-grade accuracy
Native predictive models that detect 85% of preventable adverse events several days in advance
Enterprise integrations that operationalize predictions directly inside EHR care-coordination billing and compliance workflows
Today our technology touches 40000 post-acute patients daily across skilled-nursing home-health and home-care networks. We are backed by leading healthcare and AI investors and headquartered in El Segundo CA.
About the Role
As a Field Service Technician you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!
- Customer Support Excellence: As a Customer Support Specialist you will be the frontline representative for our customers. You will provide both phone and on-site support addressing technical queries resolving issues and ensuring our customers needs are met with professionalism and efficiency.
- Device Monitoring and Troubleshooting: Your expertise in monitoring and troubleshooting the Circadia tablet will be essential to maintain smooth operations and promptly address any technical challenges that arise.
- Device Installation and Coordination: You will actively participate in the installation process of the Circadia C100 devices at designated healthcare facilities. This will involve collaborating with contracted vendors to ensure seamless and efficient installation.
- Hands-on Device Maintenance and IT Setup: You will be responsible for routine hands-on maintenance IT setup and configuration of medical equipment. Your technical prowess will contribute to the smooth functioning of our devices optimizing their performance for our customers.
- Basic IT Networking Knowledge: A solid understanding of basic IT networking including Wi-Fi VLAN configuration will enable you to troubleshoot and resolve network-related issues ensuring seamless connectivity for our devices.
- Equipment Mounting and Installation: Utilizing your expertise with power tools and equipment you will perform precise mounting and installation of our medical devices ensuring they are securely in place for optimal functionality.
- Asset Management: You will diligently audit and maintain an asset management list ensuring accurate records of all devices and equipment.
- Adaptability and Fast-Paced Environment: You thrive in a dynamic fast-paced environment and can handle multiple tasks with precision and composure ensuring our customers needs are promptly met.
- High school diploma or equivalent; technical/vocational training a plus
- 1 years of experience in a field service IT support or technical customer support role
- Strong customer service and communication skills with the ability to explain technical issues clearly to non-technical users both by phone and in person
- Hands-on troubleshooting experience with hardware/devices ideally tablets or similar electronic equipment
- Basic understanding of IT networking fundamentals (Wi-Fi VLAN configuration) sufficient to diagnose and resolve connectivity issues
- Comfortable using power tools and performing physical installation/mounting work
- Strong organizational skills and attention to detail with experience maintaining accurate records or asset/inventory logs
- Ability to manage multiple tasks and shifting priorities in a fast-paced environment
- Valid drivers license and ability to travel to healthcare facility sites as needed
- Ability to lift and carry equipment (specify weight e.g. up to 25-50 lbs) and perform installation work that may include reaching bending or working at heights
- Prior experience installing or maintaining medical or healthcare-related equipment
- Experience coordinating with third-party vendors or contractors
- Bilingual (English/Spanish) - a plus given the Los Angeles market
As a full-time Field Service Technician you will be employed by Circadia Health Inc. The anticipated annual base salary range for this full-time position is $65000 - $75000. The base range is determined by role and level and placement within the range will depend on a number of job-related factors including but not limited to your skills qualifications experience and location.
Annual salary is only one part of an employees total compensation package at Circadia Health. We also offer:
- Meaningful employee stock options
- 100% company-paid medical dental and vision coverage
- 401(k)
- Competitive time off with pay policies including vacation sick days and company holidays
- Impact: your work will influence care decisions for tens of thousands of seniors every day.
- Culture: hard-working mission-driven and collaborative with weekly and monthly social events like yoga beach bonfires and Wednesday/Friday team lunches.
Required Experience:
IC
About Company
Enabling early detection of respiratory failure powered by contactless sensing, clinic software, and artificial intelligence.
