Field Service Technician-Kitchen Equipment

NOW HIRING Bilingual Field Service Technician Location: Miami Florida

A leading manufacturer of commercial kitchen equipment (HORECA) is seeking a Bilingual Field Service Technician to join our team in Miami FL.

Position Highlights:
Starting salary: $60000 per year
Growth opportunity up to $80000 annually based on performance and tenure
Full benefits package including:

• 401(k)
• Medical Insurance
• PTO (Paid Time Off)

• Act as the primary point of contact for all U.S. service-related inquiries (phone email CRM/ticketing system)
• Register track and manage all service calls from intake through resolution
• Troubleshoot equipment issues remotely (electrical mechanical basic refrigeration/thermal systems)
• Dispatch and coordinate third-party service technicians across the U.S.
• Prioritize and escalate critical issues to internal engineering or product teams
• Maintain accurate service records reports and KPIs (response time resolution time repeat issues)
• Develop and improve service processes workflows and documentation
• Support warranty claim validation and spare parts coordination
• Train customers distributors and service partners on basic troubleshooting and product use
• Identify recurring technical issues and provide feedback to product/engineering teams

Requirements:

• Bilingual in English and Spanish (required)
• Experience servicing commercial equipment HVAC foodservice or industrial equipment
• Strong electrical and mechanical troubleshooting skills
• Excellent customer service and communication skills
• Ability and willingness to travel throughout the United States and Canada

• 401(k)
• Medical Insurance
• PTO (Paid Time Off)