Field Service Technician II Boston, MA.

About NCR Atleos

NCR Atleos headquartered in Atlanta is a leader in expanding financial access. Our dedicated 20000 employees optimize the branch improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweeks prestigious 2025 Top 100 Global Most Loved Workplaces list.

Title: Field Service Technician II
Location: Boston MA

At NCR Atleos our Field Services organization is on the front line of keeping commerce running for some of the worlds largest retailers and financial institutions. Our technicians are trusted partners to our customers delivering reliable high-quality service that keeps essential self-service technology operating around the clock.
We are looking for Field Service Technicians who are technically curious mechanically inclined and customer focused. Whether you already have field service experience or bring transferable technical skills NCR Atleos provides the training tools and support needed to build a long-term career in a high-impact customer-facing role.

Position Summary
Are you a Field Technician Field Engineer or Service Technicianor interested in starting a career in this field Are you tech savvy with strong mechanical aptitude and transferrable skills Do you want to work with some of the largest retailers and banks in the industry If so NCR Atleos is interested in speaking with you!

NCR Atleoss Field Services Team creates value for our customers by delivering solutions that build long term relationships. Acting as a first line response to our customers you will communicate in an open helpful and engaging manner with the focus being finding the right solution. You will organize triage customer issues and even handle some problems before they start. No matter the situation your formal training (provided through NCR Atleos) will allow you to provide customers what they need when they need it.

Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. NCR Atleos is committed to growing the capabilities of our people. We are building a learning community where you can work with diverse individuals explore new ways of thinking and expand your capabilities. Our service operations have dedicated teachers mentors and coaches who work across territories to share their knowledge to enhance each others growth.

NCR Atleos is dedicated to building a diverse community one where employees feel a sense of belonging and teamwork are valued for their contributions and the perspectives they bring. This role truly keeps commerce running across the globe and is an ambassador for the NCR Atleos Brand.

Salary Range: $45000.00 $58000.00

The posted salary range represents the full pay range for this role across North America. Starting compensation will be determined based on a variety of factors including qualifications experience (geographic) location and business needs.

Key Areas of Responsibility
Perform customer installations maintenance and service calls promptly and effectively
Service and repair electromechanical equipment including ATMs and self-checkout systems within an assigned territory
Perform scheduled maintenance corrective repairs and system overhauls
Diagnose and resolve issues involving hardware software networking and system configurations
Manage network faults system access security settings and remote connectivity
Organize and triage customer issues addressing problems proactively when possible
Communicate with customers in an open helpful and professional manner focused on resolution
Participate in virtual and hands-on training programs provided by NCR Atleos
Comply with NCR Atleos policies including Shared Values Code of Conduct health and safety standards accurate timekeeping and fleet and safe driving requirements
Perform other related duties consistent with qualifications and business needs
May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines

Basic Qualifications
Local candidate to the specific geographic area
Authorized to work in the United States
At least 19 years of age
Valid drivers license and driving record that meets NCR Atleos fleet requirements
PC skills basic electronic skills and operating system familiarity
Ability to perform essential job functions without reasonable accommodation including:
o Prolonged travel with several hours of driving per day
o Rotating and weekend shifts
o Carrying and lifting tools parts and equipment weighing up to 50 lbs. without assistance
o Bending squatting walking standing sitting reaching and repetitive hand movements manipulating objects of various sizes

Preferred Qualifications
Familiarity with large servers mainframe computers and imaging software
A Certification CompTIA or Network (N) Certification
One (1) or more years of related experience

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire train promote and pay associates based on their job-related qualifications ability and performance without regard to race color creed religion national origin citizenship status sex sexual orientation gender identity/expression pregnancy marital status age mental or physical disability genetic information medical condition military or veteran status or any other factor protected by law.

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To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system NCR Atleos employees or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.