Field Service Technician

United. Inspired.Performance unites us innovation inspires us and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop grow and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve you will thrive here.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology we develop and provide innovative and safe equipment such as drill rigs rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation digitalization and electrification. Our global headquarters is based in Stockholm Sweden and we have around 18000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at .

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence teams and individuals trust and support each others abilities to offer solutions. Together we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical dental vision prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Field Service Technician at Epiroc!

At Epiroc USA LLCour Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers productivity. We focus on spare parts supply professional service support solutions and training.

Field Service Techniciansprovidethorough servicesupportfortechnicalproblemsmonitoringtesting and demonstrations that result in minimizing downtime reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting repairing and installing parts as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency while not compromising Epirocs high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts fumes or airborne particles and outdoor weather conditions with occasional exposure to high precarious places toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed use hands to feel and reach with hands and arms talk and hear. Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Location:Elko NV

Type of work: Onsite travelling to customer sites. May be required to travel upto 2 weeks at a time

Responsibilities:

Level 1:

• Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the companys calibration and tool replacement protocols and always maintain an accurate personal tool inventory
• Complete daily work assignments as requested from the customer or supervisor
• Ability to use basic analytical skills to thoroughly troubleshoot identify problems and complete the repair of mechanical hydraulic electrical and pneumatic systems either by phone or on site
• Understand Companys warranty policy and be able to take initiative on processing warranty claim reports in the field
• Understand and adhere to Company safety and environmental requirements including promoting and practicing proper safety procedures and correct use of PPE safety is our first priority. Work sustainably being conscious of the environmental impact
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Level 2:

In addition to the tasks outlined in Level 1 the Level 2 technician will be responsible for:

• Providewarrantysupport;evaluatingand validating claims discussing issues withProductCompanyandsubmittingservicereportsto supportclaims
• Communicateservice andotherrelevant activities totheCustomer andtheService Manager throughdailyservice reportsorrelevant formse-mailandtelephonecommunication
• Be able to support varied activities with simultaneous project and deadlines in a fast-paced environment

Level 3:

In addition to the tasks outlined in Level 1 and 2 the Level 3 technician will be responsible for:

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in service shop
• Ability to perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians support with their training and development

Requirements:

Level 1:

• The successful candidate should have basic computer skills be familiar with Epiroc equipment have previous work experience demonstrating a strong mechanical aptitude good work ethic and be able to read basic hydraulic and 24-volt schematics
• Possess own hand tools and can expand on personal tool inventory by purchasing additional tools referencing the required tool list provided by Epiroc
• Will need to complete TL1 and TL2 trainingand Safe Start Modules 1-5 within the first year of employment.
• Maintainrequired USDepartmentofLaborMine Safety&HealthAdministrationTrainingCertificatesoragree tocompletethe trainingprogram(s)neededto acquirethe Training Certificates by date required by Manager
• Maintaina valid drivers license; a good drivingrecordis required and If required to operate a commercial vehicle weighing more than 26001 pounds you must be able to pass all requirements necessary to obtain a Commercial Drivers License (CDL) for Department of Transportation (DOT) purposes and maintain an active license;Employees must be at least 18 years of age to drive commercial motor vehicles (CMVs) within state lines (intrastate) only; Drivers must be at least21 years oldto drive commercial vehicles across state lines (interstate)
• Travel is required in this position

Level 2:

In addition to the experience in Level 1 the Level 2 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School or an equivalent of 2-5 years of relevant experience
• Will need to complete TL1 and TL2 within 3-6 months of hire

Level 3:

In addition to the experience in Level 1 and 2 the Level 3 technician should also have the following:

• Minimum of a Certificate of Completion for a Technical or Trade School or an equivalent of 5 years of relevant experience
• Expert at Rig Control Systems (RCS)
• Will need to complete TL1 and TL2 training within 1 month of hire

*Level will be determined based on selected candidates relevant work experience knowledge skills and ability to perform the essential functions of the job.

Note: This job description is not intended to be an exhaustive list of all duties responsibilities or qualificationsassociated with the job. Employees are held accountable for all duties of the job.

Salary Range: The hourly rate for this position is between $45.00 to $52.00 depending on experience and qualifications. This range reflects our commitment to fair pay based on skills experience and market standards. This role will also be entitled for a company vehicle.