Field Service Technician

Offering an opportunity to be part of a high-performance team enjoy exceptional benefits and a supportive work-life balance the Gordon Flesch Company is an employer of choice throughout WI IL IN IA and OH. The Gordon Flesch Company strives to recognize and appreciate our associates commitment creativity and the results they deliver every day for our customers and the community. Salary for this position is based on level of experience.

In this role you will:

• Complete technical training as assigned both at GFC locations and at manufacturers national training facilities
• Develop ability to work independently
• Primarily service printers and Multi-Functional Devices
• Become proficient in servicing assigned equipment
• Troubleshoot basic connectivity issues (print/scan)
• Update and maintain machine firmware as needed
• Assist in software installations and support
• Maintain accurate car stock inventory
• Efficiently manage service call assignments based on location and priority levels
• Accurately dispatch/arrive/close out service calls utilizing mobile dispatching software
• Provide quality customer service with both internal/external customers
• Miscellaneous duties as assigned

You should have:

• High school diploma or equivalent
• Good organizational skills
• Good verbal and written communication skills
• Proficient use of company-provided technology such as: laptops smartphones and software applications
• Ability to pass drug screenings and background checks as required
• Ability to lift 75 pounds

Preferred Qualifications:

• Basic understanding of electronics and mechanical systems
• Basic understanding of network connectivity

The starting hourly pay range for this role is $23.51 an hour up to $ 27 per hour.

The Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401(k) and 401(k) match a Wellness Program and many benefits! For full details of our Benefits Program please go to: Gordon Flesch Company offers Medical Dental Personal Time Vacation Time 401(k) and 401(k) match a Wellness Program and many benefits! For full details of our Benefits Program please go to: Flesch Company is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age color creed disability gender identity national origin protected veteran status race religion sex sexual orientation and any other status protected by applicable local state or federal law.