Field Service Technician Bristol, Virginia

Reporting to Regional Manager the Field Service Technician is responsible for providing on-site technical support for ATM and multi-function cash-handling (TITO kiosk) devices within an assigned service area. This role involves diagnosing repairing installing and maintaining hardware and software while traveling frequently by car; mileage reimbursement is provided. The Technician works closely with internal support teams and client casino operations including cage and IT staff to ensure timely issue resolution and high levels of customer satisfaction. Comprehensive training and required tools software and equipment are provided to support successful performance in this :Respond to service dispatches on a call-by-call basis one or more times daily. Flexibility to work nights weekends overtime or alternative shifts may be required. Occasional travel including flights and multi-day stays may be necessary to support projects in other repair replace and adjust hardware components; clean and maintain mechanical parts; and configure install and update complex hardware and software issues using company-provided diagnostic tools with thorough analysis and routine inspections and preventative maintenance in accordance with established procedures including replenishment of consumables such as receipt relocate upgrade modify or remove hardware and software for ATMs and cash-handling on-site customer training on the operation and use of installed a strong commitment to customer satisfaction including timely follow-up on issues requests and service work orders and incident briefings from dispatch proactively report unforeseen issues and provide detailed debriefings on all completed technical or process issues proactively communicate risks and suggest continuous improvement use corporate systems and tools for knowledge sharing including contributing to and leveraging the knowledge in required hardware and software training programs (on-the-job classroom and web-based) and obtain certifications as accurate real-time updates to dispatch systems and complete all required administrative documentation (service reports expense reports time and attendance records) accurately and on with all traffic and safety regulations and safeguard company tools test equipment proprietary software and :College diploma and/or technical certification in a relevant technology field.12 years of experience servicing ATMs computer electronics (hardware and software) cash-handling equipment or related devices such as slot drivers license personal vehicle active auto insurance and reliable transportation (company vehicle not provided).Diebold Wincor and/or NCR certification or experience is an technical electronic repair and preventative maintenance diagnostic analytical and problem-solving knowledge of computer systems and networks including Microsoft Windows to read interpret and apply technical proficiency and effective use of technical tools and demeanor and appearance at all teamwork skills with a positive customer-focused verbal and written communication skills with internal teams and external supporting NRT QuickJack or ticket redemption products in a casino environment is an to obtain and maintain all required gaming licenses for casinos serviced by Environment:Regular lifting and carrying of tools and parts weighing up to 50 bending squatting walking standing or sitting for extended is primarily conducted in casino environments with regular exposure to secondhand levels range from moderate to driving sometimes over long distances in varying traffic and weather conditions may be is subject to a comprehensive vetting process including background checks credit checks and all applicable casino licensing requirements.